IT Operations Lead

🕒 May 5

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⚙️ Operations

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Wifinity

WebsiteLinkedInAll Job Openings

51 - 200 employees

📡 Telecommunications

🏢 Enterprise

🤝 B2B

💰 Debt Financing on 2020-11

Telecommunications • Enterprise • B2B

Wifinity is a company that designs, installs, and operates managed networks and WiFi solutions for various sectors including student accommodations, holiday parks, retirement communities, military sectors, and corporate office spaces. They focus on providing fast, reliable, and fully-managed internet services that meet the expectations of their customers. Trusted by the military for their network security, Wifinity offers flexible commercial agreements and bespoke network designs tailored to their clients' needs. The company ensures corner-to-corner property network coverage and provides ongoing support from their UK-based teams.

📋 Description

• Responsible for the hands-on delivery, reliability, and security of Wifinity’s IT services and infrastructure. • Lead a small team of three, with significant personal involvement in M365, Linux systems, Nutanix-hosted infrastructure, cloud platforms, monitoring, incident management, and automation. • Ensure that core IT platforms and services are robust, well-monitored, and operationally sound, supporting both corporate users and operational teams. • Own the end-to-end delivery of IT Service Desk services and act as a senior escalation point. • Ensure clear prioritisation, SLAs, escalation paths, and accurate documentation. • Hands-on ownership of cloud infrastructure platforms (e.g. Azure / AWS). • Lead and actively participate in major and complex incident response, coordinating resolution across IT, Network Operations, and third parties. • Maintain accurate inventories and ensure license compliance.

🎯 Requirements

• Strong, demonstrable hands-on Linux experience in production environments. • Strong, demonstrable experience of managing and optimising an M365 tenant, particularly within an E5 licence tier. • Broad IT operations background across infrastructure, service desk, and incidents. • Practical experience with cloud platforms, automation, and monitoring tools. • Comfortable acting as both technical lead and individual contributor. • Understanding of security, resilience, and operational risk. • Calm, methodical, and comfortable operating in live, operational environments as well as experience leading a small team/Line Management • Experience in a Telco or service-provider environment is desirable but not essential. • Experience of Nutanix, DNS, SharePoint, JIRA Service Desk as well as ITIL Foundation qualification, CompTIA Linux+ certification or similar.

🏖️ Benefits

• Annual Leave Buy & Sell Scheme • Remote first working environment