Strategic Support Engineer I – Night Shift

Job not on LinkedIn

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $26 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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NBCUniversal

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

📱 Media

Media • Entertainment

NBCUniversal is a leading global media and entertainment company known for creating and distributing content across a variety of platforms. With over 100 years of experience, it is a part of Comcast and encompasses brands like Peacock, NBC Sports, and many others to educate, entertain, and empower audiences around the world. The company is involved in television broadcasting, film production, and theme parks, and is also recognized for its initiatives in technology and corporate social responsibility. NBCUniversal is committed to innovation and social impact, making it a vibrant workplace for media and tech professionals.

📋 Description

• Analyzing technical issues across all OSI model layers • Utilizing diagnostic tools for root cause analysis • Collaborating with cross-functional teams to address and resolve network anomalies • Documenting customer interactions and technical resolutions • Managing relationships with Enterprise Business customers and internal teams • Staying informed on industry standards and emerging technologies • Utilizing command line interfaces for device management, including Ciena, Juniper, Adtran, Edgewater, and Cisco • Escalating complex service issues with detailed analysis

🎯 Requirements

• Bachelor's Degree preferred, or combination of experience and coursework • 0-2 Years relevant work experience • Metro-E and Enterprise Voice support experience strongly preferred • Fast-paced, customer-facing technical support experience • Technical understanding of networking principles and ability to manage technical platforms • Experience with Cada and BluePrint • Troubleshooting and configuring complex call flows within commercial IMS and Broadsoft environments

🏖️ Benefits

• Best-in-class Benefits to eligible employees • Personalized options and expert guidance for physical, financial, and emotional support