Territory Manager

October 8

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NCR Atleos

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Banking • Fintech • Enterprise

NCR Atleos is a company focused on expanding self-service financial access with innovative digital-first technologies, catering to thousands of financial institutions and retailers globally. With its leading ATM-as-a-Service offerings, NCR Atleos reduces costs and complexity through a comprehensive end-to-end ATM outsourcing solution. It operates the world's largest independent global ATM network, providing unmatched managed services and market-leading ATM software. The company pioneers in self-service technologies, including card-free cash access and mobile cash withdrawal, aimed at transforming operations and delivering exceptional customer experiences. NCR Atleos continues to pioneer innovations in the fintech and banking sectors.

10,000+ employees

Founded 2021

🏦 Banking

💳 Fintech

🏢 Enterprise

📋 Description

• Position provides management and coaching support to employees in a designated territory in order to meet customer Service Level Agreements (SLAs) • Manages all territory activities to ensure delivery of on-site support services by promoting and improving customer and employee satisfaction • Position is responsible for developing employees, promoting teamwork, and fostering open and effective communications • Actively pursues revenue opportunities while effectively controlling expenses and assigned assets • Responsible for working effectively with other organizations and individuals • Developing and maintaining working relations with key customers in designated territory • Respond to customer opportunities, issues and complaints in a timely manner • Monitor SLA performance against target for territory • Perform root-cause analysis and preventive measures for repeated escalations • Analyze issues for missed targets and implement corrective actions • Solve escalations due to resource problems in collaboration with the FSC Service Coordinator • Ensure an environment that promotes effective communications, positive employee relations and teamwork • Conduct hiring activities, which includes headcount approval, job posting, interviewing, selection, and onboarding activities • Monitor performance improvement issues and provide appropriate coaching and counseling • Execute the performance management process, which includes objective setting, development planning and quarterly/annual performance reviews • Conduct individual and team meetings on a regular basis • Balance tiered workforce in order to successfully deliver service to customers • Plan and manage vacation and training schedules effectively to meet daily availability goals • Promote and manage time-and-material activities • Manage expenses effectively • Be responsible for physical assets including tools, test equipment, vehicles, etc. • Manage parts usage and service parts returns including surplus stock, loaned parts and PPK adjustments • Contribute to the review and revision of appropriate parts inventory levels • Maintain existing maintenance bases while promoting and pursuing additional contract maintenance, ancillary sales and other revenue-producing opportunities • Conduct on-going, open communications with assigned FSC Service Planner daily basis • Support the FSC Service Planner in managing SLA performance • Consult with the FSC Service Coordinator on service delivery escalation, both proactive and reactive

🎯 Requirements

• Diploma (technical preferred) • Fluency in Italian and English language on a professional level • 5+ years of related experience including supervisory experience • Previous experience as a group, team, or project leader; other supervisory/leadership capacity in technical services or support is preferred • Ability to travel as needed based on business needs • Ability to manage a changing environment • Ability to quickly assess situations and make appropriate decisions to meet competing demands • Remain as up-to-date as possible on industry products and trends • Perform rotational on-call duties as required • Ability to manage daily communication such as e-mail and voice mail and respond in an appropriate timeframe

🏖️ Benefits

• Health insurance • Flexible work arrangements • Professional development • Paid time off