Program Manager – Managed Services

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $70k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

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Nelnet

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1996

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

Nelnet is a diversified services company that provides a wide range of solutions including government services, consumer services, technology services, and federal student loan services. The company specializes in customer-centric services, operational optimization, and support, offering digital accessibility, custom development, data analytics, artificial intelligence, and information security. Nelnet also offers business process outsourcing, contact center and back-office processing, loan servicing, and education services. Furthermore, Nelnet is involved in financial management, payment technology, and renewable energy through tax equity funding and solar installations. Nelnet is committed to enhancing education, government service provision, and energy innovation, promoting community engagement and philanthropic efforts through partnerships.

📋 Description

• Program Development & Consulting • Assess a customer's current compliance posture and design a scalable, right-sized program that fits their size, structure, budget, and risk tolerance. • Author the program's foundational artifacts — charter, governance structure, policies, roles and responsibilities, escalation paths, and compliance calendar — and establish merchant/departmental inventories, scope definitions, and data flow documentation. • Define the metrics and reporting cadence by which the customer's leadership will judge the program's health, and advise on organizational placement — who owns compliance and what committee it reports through. • Program Management (Managed Services) • Lead the planning, execution, and delivery of customer PCI DSS, GLBA, and related compliance initiatives, applying a hybrid (predictive and adaptive) methodology that adapts to shifting scope, personnel turnover, and evolving standards. • Develop and maintain schedules, work breakdown structures, RACI matrices, and risk/issue logs, coordinating stakeholders — IT, security, treasury/bursar, athletics, advancement, financial aid, and vendors — across a decentralized institution. • Own the annual compliance lifecycle (scoping, evidence collection, SAQ/AOC, ASV scans, remediation tracking) and serve as the customer's primary point of contact, maintaining artifacts in CampusGuard Central®. • Capability Transfer & Enablement • Train and coach customer staff — compliance coordinators, departmental merchant contacts, IT and security personnel — to operate the program independently. • Develop customer-facing playbooks, runbooks, checklists, and templates that outlive the engagement. • Structure engagements with a deliberate handoff in mind, defining what “self-sufficient” means for each customer and managing toward it. • vISO Engagement Support (Virtual Information Security Officer) • Support senior CampusGuard advisors delivering fractional Information Security Officer services, drafting and maintaining security policies and procedures against applicable frameworks (PCI DSS, GLBA, NIST CSF/SP 800-171, HIPAA). • Assemble and facilitate risk assessments, translating technical findings into business-language, budget-aware remediation roadmaps, and prepare materials for governance, leadership, and audit committees. • Contribute to third-party/vendor risk reviews, incident response plan maintenance, and tabletop exercise facilitation. • Internal Contribution • Partner with CampusGuard's QSAs, assessors, and security engineers to ensure customer deliverables are accurate, timely, and consistent with our standards. • Contribute to service delivery methodology, templates, and continuous improvement of the Managed Services practice. • Support scoping and renewal conversations with Customer Relationship Managers, and maintain utilization across a portfolio of approximately [X] concurrent customers.

🎯 Requirements

• Bachelor's degree in information systems, business, or a related field — or an equivalent combination of education and experience. • 5+ years of progressive experience in program/project management, IT compliance, information security, or IT governance. • Demonstrated end-to-end ownership of a compliance or information security program, including stakeholder management up to the executive level. • Working knowledge of at least one major compliance framework (e.g., PCI DSS, GLBA), with the ability to build depth in others. • Proven ability to drive accountability without direct authority, teach technical concepts to non-technical audiences, and communicate fluidly across working sessions and leadership briefings. • Highly organized and self-directed, able to manage multiple concurrent customer engagements from inception through post-implementation, including plans, schedules, and budgets. • Proficiency with common project management and productivity tools (e.g., Microsoft Project, Excel, the Microsoft 365 suite). • Must obtain the PCIP (PCI Professional) credential within 12 months of hire. • PMP (Project Management Professional) certification preferred; if not already held, must be obtained within 12 months of hire. • Must pass a background check. • Must be authorized to work in the United States without sponsorship.

🏖️ Benefits

• medical • dental • vision • HSA and FSA • generous earned time off • 401K/student loan repayment • life insurance & AD&D insurance • employee assistance program • employee stock purchase program • tuition reimbursement • performance-based incentive pay • short- and long-term disability • robust wellness program