Collections Specialist

🕒 April 11

🇺🇸 United States – Remote

💵 $40k - $60k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Collections

🚫👨‍🎓 No degree required

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NELSON Worldwide

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1977

🏠 Real Estate

🛒 Retail

📚 Education

Real Estate • Retail • Education

NELSON Worldwide is a global architecture and design firm that creates built and digital environments across sectors including workplace, retail, hospitality, healthcare, education, multifamily, and mixed-use development. The firm combines architecture, interior design, brand identity, environmental/experiential graphic design, planning, and engineering to deliver client-centered, sustainable solutions that unlock value and enhance performance for communities and organizations.

📋 Description

• Manage assigned accounts receivable balances and support the timely collection of outstanding invoices. • Partner with internal teams and clients to resolve payment delays, research account issues, maintain accurate collection records, and improve overall cash flow. • Make outbound collection calls and write collection emails in a professional manner while maintaining and strengthening client relationships. • Facilitate the timely collection of customer payments in accordance with established payment terms and due dates. • Research and help resolve client billing problems, payment delays, disputes, and other issues contributing to account delinquency. • Communicate directly with clients to build and maintain strong working relationships and reduce the time to payment. • Partner with project managers, billing teams, and finance leadership to address contract issues, missing documentation, and other internal barriers to payment. • Escalate significantly delinquent, high-risk, or high-balance accounts to management, as appropriate.

🎯 Requirements

• High School diploma required; Associate degree preferred/ Bachelor’s degree in Accounting is a plus • At least 2 years in collections, accounts receivable, or client account management • Strong experience in customer service is required • Knowledgeable in all general accounting principles, with a focus on credit and collections practices and procedures • Exceptional customer service approach • Excellent verbal and written communication skills • Attention to detail is a must; ability to regularly problem solve and make recommendations for improvement. • Experience in a professional services environment, preferably within the AEC sector • Deltek Vantagepoint and Microsoft Excel experience preferred

🏖️ Benefits

• 401(K) plan with company match • Full health benefits including medical, dental, and vision • Wellness program with rewards for healthy activities • Pet Insurance • Opportunities for career advancement • Paid time off and holiday pay • Paid parental leave • Flexible working schedules and work from home options • Professional Development including discretionary support and reimbursement for registrations, certifications, and membership to a professional organization