Neo Group
501 - 1000 employees
🏢 Enterprise
👥 HR Tech
Enterprise • HR Tech
Neo Group is an employee-focused company that prioritizes the growth and wellbeing of its team, cultivating a dynamic and inspiring work environment across the globe. With a diverse workforce of over 1,000 employees from 40 nationalities, Neo Group emphasizes creating a healthy workplace and celebrates festive occasions to foster a sense of community. The company is committed to nurturing talent and skills globally, ensuring a rewarding career adventure for its staff.
Quality Control Specialist
🔥 0 minutes ago
🗣️🇷🇺 Russian Required
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Neo Group
501 - 1000 employees
🏢 Enterprise
👥 HR Tech
Enterprise • HR Tech
Neo Group is an employee-focused company that prioritizes the growth and wellbeing of its team, cultivating a dynamic and inspiring work environment across the globe. With a diverse workforce of over 1,000 employees from 40 nationalities, Neo Group emphasizes creating a healthy workplace and celebrates festive occasions to foster a sense of community. The company is committed to nurturing talent and skills globally, ensuring a rewarding career adventure for its staff.
📋 Description
• - Monitor and evaluate the quality of communication between managers and players (email, messengers, phone). • - Ensure compliance of communication with established standards and regulations. • - Prepare detailed reports on evaluations and identified issues. • - Provide constructive feedback to VIP Managers and Support teams. • - Participate in the development and updating of QA evaluation forms and procedures. • - Collaborate with training and operations teams to improve service processes. • - Support a high standard of customer experience across VIP segments (Super VIP, Pre-VIP, Loyalty).
🎯 Requirements
• - Minimum of 1 year of experience in quality assurance or customer support, preferably in iGaming. • - Knowledge of service quality metrics (CSAT, SLA, NPS) and basic practical experience applying them. • - Ability to assess communication objectively and consistently. • - Strong attention to detail and high standards for customer experience. • - Confident user of Google Workspace and reporting/monitoring systems. • - Basic understanding of CRM systems. • - Fluent in Russian/English (mandatory). • - Ability to work in a dynamic environment with shifting priorities. • Nice to Have: • - Experience working with VIP clients (casino, betting, or high-net-worth customers). • - Background in coaching or mentoring. • - Knowledge of additional languages.
🏖️ Benefits
• - Remote work opportunity. • - Flexible working schedule. • - Interesting product. • - Learning opportunities. • - Career growth prospects.
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