Customer Support Representative

🔥 1 minute ago

🌾 Nebraska – Remote

🌾 Nebraska – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Neogen Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Neogen®’s Solutions Can Be Found at Every Step of the Food Chain.

📋 Description

• Serve as the first point of contact for customer inquiries via phone, email, and chat • Answer basic customer questions, including order status, sample submission, and results inquiries • Route customer submissions, manage sample orders, and perform account updates in Salesforce and internal systems • Handle basic customer service tasks, such as providing invoice copies and troubleshooting minor issues • Assist with routine administrative tasks, including Mystery Orders, Accessioning Issues, and paperwork quality control (in-office) • Manage routine customer inquiries and escalate complex issues when needed

🎯 Requirements

• High school diploma or equivalent required; Bachelor’s degree preferred • Experience in customer service or office setting strongly preferred but not required • Proficiency with Microsoft Office Suite required • Experience with Salesforce preferred but not required • Strong communication skills, including phone etiquette and written communication • Ability to handle customer inquiries professionally, with a customer-centric approach • Strong verbal and written communication skills • Ability to resolve customer issues efficiently and accurately • Ability to handle tasks with precision and minimal errors • Ability to work as part of a team and contribute to collective goals

🏖️ Benefits

• Professional and personal growth opportunities • Stable and supportive work environment