Customer Onboarding Analyst – Junior

🔥 17 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🚀 Onboarding Specialist

👻 Ghost score 10%

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Neogrid

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

📦 Logistics

💼 Consulting

📣 Marketing

Logistics • Consulting • Marketing

Neogrid is a multinational company that specializes in providing intelligent solutions for supply chain management. The company offers a range of services that enhance the efficiency of retail and industry operations, leveraging data analytics for competitive intelligence, inventory management, trade marketing, and e-commerce solutions. Neogrid aims to optimize processes and improve decision-making across the consumption chain, making it a leader in its field.

📋 Description

• Serve as the primary point of contact during the onboarding of LATAM clients • Lead follow-up, alignment, and status meetings with clients • Manage project schedules, deliverables, outstanding items, and action plans • Track operational metrics and onboarding progress • Monitor the progress of integrations carried out by distributors associated with clients • Act as a liaison between clients, internal analysts, and other Neogrid teams • Prepare meeting minutes, reports, and executive communications on project progress • Support clients in adopting solutions and resolving roadblocks • Ensure project predictability, quality, and adherence to milestones • Conduct user training and provide guidance when necessary • Identify risks, anticipate deviations, and propose corrective actions • Work in partnership with Customer Success, Product, Professional Services, Support, and Technical teams

🎯 Requirements

• Fluency in Spanish to lead meetings and interact with LATAM clients • Experience in Customer Onboarding, Customer Success, Software Implementation, Professional Services, or consultative client support • Experience managing relationships with and serving corporate (B2B) clients • Ability to lead meetings, align expectations, and follow up on action plans • Strong verbal and written communication skills • Strong organizational skills and the ability to manage multiple projects and priorities simultaneously • Intermediate knowledge of Excel and PowerPoint • Problem-solving mindset, sense of urgency, and ownership of deliverables • Bachelor’s degree completed or in progress in Business Administration, Technology, Engineering, or a related field • Preferred: experience in technology or SaaS companies • Preferred: experience with international clients or LATAM operations • Preferred: knowledge of system integrations (API, Web Services, SFTP, EDI, or similar) • Preferred: experience with system implementation, project management, or operational metrics tracking • Preferred: knowledge of the Supply Chain, Retail, Distribution, or Manufacturing sectors • Preferred: intermediate or advanced English • Preferred: project management certifications • Preferred: experience with data analysis and report generation • Preferred: use of Artificial Intelligence to improve productivity and organize daily activities

🏖️ Benefits

• Remote or hybrid opportunities, exclusively for candidates residing in Brazil • Flexible working hours • Health insurance extendable to legal dependents • Dental insurance extendable to legal dependents • Life insurance extendable to legal dependents • Medication assistance extendable to children • Transportation allowance or parking assistance for employees living in cities where Neogrid has offices • Flexible meal and food allowance • Wellhub (formerly Gympass) • TotalPass • Birthday month day off, taken on a date of the employee’s choice • NeoBaby parental support program • Unico Skill, an educational solution for external training • Childcare assistance, in accordance with the applicable policy • Extended parental leave: 6 months for mothers and 30 days for fathers • Referral program, bonuses, and much more

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