Customer Onboarding Specialist

Job not on LinkedIn

🔥 37 minutes ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

👻 Ghost score 14%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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respond.io

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

💼 Consulting

📣 Marketing

🛍️ eCommerce

💰 $7M Series A on 2022-09

Consulting • Marketing • eCommerce

respond. io is a comprehensive customer conversation management platform that facilitates lead capture and conversion through various messaging apps. It enables businesses to communicate with leads from multiple sources, automate chat responses, and route conversations to the right agents, optimizing the sales process. The platform also integrates with CRM systems to provide seamless updates and insights about customer interactions, enhancing marketing and customer retention strategies.

📋 Description

• Collaborate closely with customers to understand their goals, use cases and needs • Help customers maximize the value of the Respond.io platform • Translate customer problems and pain points into clear, result-driven goals • Guide customers through onboarding after sign-up • Help customers set up channels, AI Agents and automations so they are live and handling leads • Act as a point of contact for customer issues and ensure timely resolution • Develop and maintain strong relationships with internal and external stakeholders • Monitor and report on customer satisfaction and platform usage • Focus on high satisfaction and retention rates • Acquire in-depth knowledge of the Respond.io platform • Identify opportunities for customer growth in collaboration with Sales and Customer Success teams

🎯 Requirements

• 2+ years of B2B SaaS experience in customer onboarding, implementation or Customer Success • Experience working with international customers and handling global accounts • Strong communication skills in Portuguese and English • Ability to address customer concerns effectively • Ability to uncover customers' true objectives and translate problems and pain points into result-driven goals • Proficiency in optimizing complex business processes • Familiarity with business messaging platforms, CRM systems, and Customer Success tools • Curiosity about AI and willingness to set up and test AI Agents for customers • Passion for digital transformation and understanding diverse businesses • Ability to provide customer feedback and insights to various departments for product improvement • Confidence in technical conversations involving APIs, webhooks and integrations • Ability to quickly grasp technical concepts and become an expert in the software • Empathetic, organized and self-driven, with ability to manage multiple customers in parallel and follow up independently • Ability to work hours that overlap with customers' time zones • Ability to work as an agile team player in a fast-paced start-up environment

🏖️ Benefits

• Mental health allowance • Flexible working environment • Flexible working hours • Virtual events, including talent shows, Among Us nights, and online game sessions • Highly competitive compensation package

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