Senior Business Analyst – CRM Dynamics 365

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NEORIS

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SaaS • Enterprise • Artificial Intelligence

NEORIS is a digital enablement solutions company with over 4,500 employees successfully servicing companies globally. As a Digital Accelerator, NEORIS helps companies step into the future by combining deep industry knowledge with top technological expertise to create tailored solutions for business challenges and disruptive growth. With 20 years of experience, NEORIS has been a business partner to some of the world's biggest companies, leading their digital transformation with a business-oriented mindset and highly skilled tech teams. NEORIS offers services like digital architecture, data, analytics & AI, legacy transformation, and interactive user experience to create robust and lasting digital ecosystems for its clients.

1001 - 5000 employees

☁️ SaaS

🏢 Enterprise

🤖 Artificial Intelligence

📋 Description

• Model CRM workflows using BPMN/UML and map business processes to Dynamics 365 entities. • Develop detailed functional specifications, user stories, and test cases based on business needs. • Support and validate User Acceptance Testing (UAT) to ensure alignment with requirements. • Analyze existing processes and identify opportunities to optimize operations through Dynamics 365 CRM. • Recommend improvements and design CRM solutions that deliver measurable business value. • Collaborate with Product Owners on roadmap planning, backlog refinement, and long-term CRM strategy. • Act as a trusted advisor, guiding stakeholders on CRM capabilities, best practices, and impacts. • Facilitate workshops, discovery sessions, and requirement-gathering meetings with cross-functional stakeholders. • Translate complex technical concepts into clear, accessible communication for all audiences. • Lead or support change management initiatives to drive CRM adoption and user engagement. • Contribute to user training, documentation, and ongoing CRM support activities. • Lead or coordinate CRM implementation efforts, ensuring alignment with scope and timeline. • Assist in project planning, scheduling, and risk mitigation to ensure successful delivery. • Build strong relationships across global and multicultural teams. • Support continuous improvement of CRM governance, processes, and best practices.

🎯 Requirements

• 5+ years of experience in CRM consulting or business analysis roles, ideally focused on Dynamics 365 CRM. • Strong understanding of business processes and ability to translate requirements into high-value CRM solutions. • Solid experience with BPMN, UML, requirements analysis, and roadmap definition. • Proven experience facilitating workshops, leading stakeholder interactions, and managing expectations. • Experience with change management and driving user adoption initiatives. • Hands-on expertise in UAT facilitation, test case creation, and validation of functional deliverables. • Strong practical knowledge of Microsoft Dynamics 365 CRM and related ecosystem. • Experience working in agile, international, and multicultural environments. • Familiarity with Azure DevOps, CRM consulting methodologies, or Power Platform is a plus. • Advanced English proficiency for communication in global environments.

🏖️ Benefits

• Meal and Food Vouchers: Monthly benefits to support your dining expenses, both at home and outside. • Private Pension Plan: Future financial planning with complementary retirement contributions. • Health Plan: High-quality medical coverage for you and your legal dependent. • Dental Plan: Comprehensive dental care with an extensive provider network. • Life Insurance: Protection and security for you and your loved ones. • English/Spanish Lessons: Support for continuous language learning. • Wellhub: Access to benefits and discounts in gyms and wellness programs. • Childcare Assistance: Financial support for early childhood education expenses. • Neoris Global Campus: A development platform offering continuous learning and professional growth opportunities.