Bilingual Help Desk, Client Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Colombia, Venezuela – Remote

🇨🇴 Colombia – Remote 🇻🇪 Venezuela – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Onboard restaurant clients to ordering and delivery platforms such as UberEats and DoorDash. • Guide clients through settings, integrations, and basic troubleshooting. • Provide Tier-1 help desk support and answer technical questions. • Conduct B2B interpretation between English and Spanish during vendor conversations. • Offer light customer success support to ensure smooth adoption of the platforms. • Manage scheduling, follow-ups, and information organization. • Assist with general operational tasks that free up the founder's time. • Help coordinate communication between clients and vendors when needed. • Act as the founder's right hand by taking over support, administrative tasks, and client-facing responsibilities.

🎯 Requirements

• Fluent English and Fluent Spanish, able to switch between both languages comfortably. • Ability to understand multiple Spanish dialects and US accents. • Experience in help desk, support, customer service, or virtual assistant–type roles. • Strong client-facing communication and active listening. • Tech-savvy and quick to learn new restaurant or ordering software. • Highly empathetic, customer-centric, and patient. • Organized, able to juggle many small tasks and follow through. • Proactive mindset and comfortable working with ambiguity. • Experience with UberEats, DoorDash, or other restaurant tech systems. • Experience supporting small businesses. • Leadership potential with interest in growing into a Team Lead role.

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.