Customer Service Representative

🕒 May 11

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• - Respond to customer inquiries promptly via phone, email, and chat. • - Provide accurate information about products and services. • - Resolve customer complaints efficiently and professionally. • - Document interactions and maintain customer records. • - Collaborate with internal teams to address and resolve customer issues. • - Stay informed about company products, policies, and promotions. • - Identify opportunities to improve customer experience.

🎯 Requirements

• - Previous experience in a customer service role is preferred. • - Strong communication skills, both written and verbal. • - Ability to remain calm and professional under pressure. • - Problem-solving skills and a customer-focused attitude. • - Ability to work well independently and as part of a team. • - Familiarity with common customer service software is a plus. • - Proficiency in Spanish and/or English is advantageous. • - Basic computer skills and comfort with technology.

🏖️ Benefits

• - We offer health insurance for contractors • - Holiday Extra Pay • - The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • - This is a 100% home-based position with required in-person sessions in Medellín • - We prioritize the mental health of our team members and offer mental health days to support their well-being. • - In addition to the base salary, performance-based incentives are provided. • - There is an annual review and appraisal process in place. • - There are ample opportunities for professional growth and advancement within the company.