Director of Operations

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November 13

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NeoWork

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B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

📋 Description

• Develop and implement operational strategies that align with corporate goals • Oversee and manage all operational functions across the Philippines • Lead and mentor the operations team, fostering a culture of excellence and continuous improvement • Track and analyze performance metrics to identify areas for improvement and growth • Ensure compliance with company policies and industry regulations • Collaborate with cross-functional teams to enhance client satisfaction • Manage budget and resource allocation to optimize operational costs • Stay informed on industry trends and advancements to maintain competitive advantages

🎯 Requirements

• 10+ years of experience in operations management, with at least 5 years in a leadership role, preferably in the BPO industry • Bachelor's degree in Business Administration or related field; MBA preferred • Exceptional leadership and mentoring abilities • Strong analytical skills with a data-driven approach to decision making • Excellent verbal and written communication skills • Proven ability to develop and implement operational strategies • Advanced problem-solving capabilities and adaptability • Experience managing budgets and resources effectively • Ability to work effectively under pressure and meet deadlines • Owned computer or laptop and stable internet connectivity. • Knowledgeable in Office 360, Google Apps, and client-facing communication.

🏖️ Benefits

• This is a 100% home-based position • We offer health insurance for contractors • Holiday Extra Month Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.