Medical Records Specialist

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Request and retrieve medical records, bills, reports, and supporting documentation from hospitals, clinics, insurance carriers, police departments, and other external sources via email, phone, and case management systems • Track outstanding requests across multiple parties simultaneously, maintaining detailed logs of requested items, sources, and expected delivery dates • Follow up with external parties to ensure timely completion, escalating delays and managing obstacles • Log, route, and maintain documentation in case management systems with accurate filing, naming conventions, and metadata entry • Meet quality standards and case file deadlines in a high-volume environment, often managing 15+ open requests • Communicate status updates to internal team members about case file completion, outstanding items, and blockers • Identify and flag incomplete or missing documentation early to prevent downstream litigation workflow delays

🎯 Requirements

• Strong written and verbal English communication skills, with ability to correspond professionally with external parties • Meticulous attention to detail when handling confidential medical and legal documentation • Proven ability to manage multiple open requests simultaneously without losing items or missing deadlines • Comfort working in process-driven, high-volume settings with clear workflows and quality benchmarks • Persistence and strong follow-up discipline when coordinating with external parties • Ability to work independently while maintaining clear communication with team members about progress and blockers • Proficiency with email, spreadsheets, and web-based systems; comfortable learning new software quickly • Prior experience in legal support, medical records management, insurance claims processing, or back-office administration (preferred) • Familiarity with case management systems such as FileVine, SmartAdvocate, or similar platforms (preferred) • Experience managing document requests or records retrieval in regulated healthcare or legal environments (preferred) • Track record of managing high-volume workflows with accuracy metrics above 95% (preferred)

🏖️ Benefits

• We provide comprehensive training for all candidates, regardless of their background or previous experience as a VA. • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • This is a 100% home-based position • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.