Project Manager – Salesforce Field Service Implementation

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NeoWork

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤝 B2B

🏢 Enterprise

👥 HR Tech

B2B • Enterprise • HR Tech

NeoWork is a global staffing and operations partner that helps businesses scale quickly and efficiently. They provide a range of services including customer experience transformation, virtual assistants, AI training, MVP solutions, and both creative and technical services. NeoWork's offerings are designed to enhance operational capabilities and drive revenue and retention for client businesses. They offer managed services including quality assurance, workforce management, and dedicated reporting, thereby functioning as an extension of a company’s team. NeoWork tailors its competitive pricing to meet the unique needs of its clients, providing highly trained and experienced staff ready to deploy at startup speed.

📋 Description

• Own the Salesforce Field Service implementation roadmap — milestones, owners, dependencies, and deliverables • Manage project scope, schedule, resources, risks, and issues to ensure on-time, on-budget delivery • Coordinate across Novaspect’s internal team, technical resources, and external vendor partners • Manage scope changes and change requests with proper documentation and stakeholder sign-off • Track timeline and resource allocation; escalate blockers early and proactively • Oversee multiple concurrent workstreams without losing delivery quality • Define, document, and manage functional requirements in collaboration with business and technical stakeholders • Write functional specifications and user stories for field service workflows (scheduling, dispatch, work orders, mobile) • Serve as the primary liaison between field operations, technical teams, and executive sponsors • Translate complex technical concepts into clear, executive-ready reporting and status updates • Own UAT planning and coordination — ensure test cases cover field service scenarios relevant to Novaspect’s operations • Lead defect triage with technical resources; prioritize and track resolution to closure • Drive post-go-live stabilization — monitor adoption, identify issues, and coordinate fixes • Lead post-implementation review and document lessons learned • Plan and execute change management strategy for field technicians and dispatchers through the rollout • Coordinate end-user training — identify needs, support material development, and schedule sessions • Drive adoption strategy and stakeholder engagement to ensure the platform is actively used post-launch • Build trust with field-facing users through clear, consistent communication throughout the project • Apply the same project coordination rigor to other internal Novaspect initiatives as directed by the VP of Technology

🎯 Requirements

• 5+ years managing technology implementations — ERP, CRM, field service platforms, or equivalent enterprise systems • Proven experience with Salesforce Field Service or field service management platforms (scheduling, dispatch, work orders, mobile workforce) strongly preferred • Demonstrated experience owning UAT coordination, defect triage, and post-go-live stabilization • Experience writing functional specifications and user stories in collaboration with business stakeholders • Strong change management and end-user adoption experience — particularly with field-facing or operationally-focused user groups • Track record managing cross-functional teams and external vendors with minimal oversight • Experience with Agile, Waterfall, or hybrid project methodologies • Exceptional stakeholder communication and executive-level reporting skills

🏖️ Benefits

• We offer health insurance for contractors • Holiday Extra Pay • The work hours generally align with standard business hours in the US, with some potential flexibility depending on the client's needs. • We prioritize the mental health of our team members and offer mental health days to support their well-being. • In addition to the base salary, performance-based incentives are provided. • There is an annual review and appraisal process in place. • There are ample opportunities for professional growth and advancement within the company.