Senior Customer Success Manager

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NepTune

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2023

📚 Education

🤖 Artificial Intelligence

🎮 Gaming

Education • Artificial Intelligence • Gaming

NepTune is an educational game designed to teach children how to play musical instruments in a fun and engaging manner. Utilizing artificial intelligence, it provides real-time feedback to improve body posture and tracks the musical notes played for better practice and skill enhancement. The game caters to children of all ages, aligning with school curricula and adapting to each child’s individual learning needs, allowing for personalized progress tracking for both kids and their parents.

📋 Description

• Understand and articulate what success looks like for each customer, mapping outcomes and business value • Identify growth opportunities within accounts and work jointly with Sales to shape and close expansion deals • Promote and deliver monetized Success Plan packages • Serve as the primary point of contact for assigned accounts, fostering relationships with key decision-makers and stakeholders • Guide customers through onboarding, enablement, and adoption phases using a consultative approach • Collaborate cross-functionally with Sales, Product, Engineering, and Professional Services to drive customer value • Capture and communicate customer insights internally to influence roadmap and service improvements • Provide ongoing documentation, reporting, and performance insights to support transparency and value realization • Represent the customer voice internally, advocating for their needs and success

🎯 Requirements

• 7+ years of experience in Customer Success or Account Management • Ideally experience in a B2B SaaS or enterprise software environment • Strong verbal and written communication skills • Ability to convey technical concepts to technical and non-technical audiences • Ability to build long-term customer relationships and expand accounts through trust and value delivery • Self-motivated and entrepreneurial mindset • Analytical and process-oriented with strong problem-solving skills • Fluency in Swedish, Danish or Norwegian and English • Preferred: experience working in the Nordics region with enterprise customers • Preferred: ability to drive customer expansion and sell customer success service packages • Familiarity with SAP systems, architecture, and terminology is a strong plus • Prior experience with low-code or application development platforms • Experience collaborating across Sales, Product, and Services in a customer-facing role • Knowledge of Neptune Software or similar platforms is an advantage