Support Engineer

🔥 1 minute ago

🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ness Digital Engineering

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1999

💼 Consulting

🤝 B2B

🤖 Artificial Intelligence

Consulting • B2B • Artificial Intelligence

Ness Digital Engineering is a global digital engineering and technology services firm that helps enterprises modernize, build, and operate cloud-native platforms, data and AI solutions, and software products. With 25+ years of engineering experience, a consulting-led delivery model, and an AI-powered engineering platform (ATONIS), Ness focuses on outcomes such as faster release cycles, reduced manual effort, and automated enterprise workflows. It partners with cloud and data providers (AWS, Azure, Google Cloud, Snowflake, Databricks, Confluent, Salesforce) and serves industries including financial services, manufacturing & transportation, media & entertainment, retail, private equity, and healthcare.

📋 Description

• Independently handle support requests from national and international customers • Analyze, prioritize, and coordinate incidents and service requests • Communicate directly with customers via ticket, email, and phone • Perform initial technical analyses and troubleshooting • Analyze log files and system messages to identify root causes • Collaborate with Development, Operations, and business teams to deliver sustainable solutions • Document issues, workarounds, and solutions • Support problem management and continuous improvement activities

🎯 Requirements

• Several years of experience in application support, IT support, or a service desk environment • Strong customer and service orientation • Excellent communication skills and a confident, professional manner when dealing with customers • Basic technical understanding of web and enterprise applications • Experience analyzing log files and technical issues • Structured and independent way of working • Good written and spoken English • German language skills for communicating with customers in the DACH region (nice to have) • Experience in the automotive industry (nice to have) • Understanding of dealership processes, including sales, service, and parts (nice to have) • Experience with ticketing systems, such as Jira or ServiceNow (nice to have) • Basic knowledge of SQL or database queries (nice to have) • Experience with monitoring solutions (Datadog, Elastic & RedHat) (nice to have)

🏖️ Benefits

• Resources for learning, certifications, and hands-on experiences • Flexible remote options • Access to development resources • Inclusive workplace that celebrates each team member’s unique talents

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