CES Advisor, French Speaker

Job not on LinkedIn

🔥 0 minutes ago

🇵🇹 Portugal – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Advisor

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🍽️ Food & Beverage

🏭 Manufacturing

📦 Logistics

Food & Beverage • Manufacturing • Logistics

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Assist Nestlé consumers with questions and doubts about products and services • Resolve customer queries, recommend solutions, and guide product users through features via phone, email, and chat • Respond to customer queries through phone and written channels accurately and promptly • Identify customer needs and help customers use specific features • Encode internal databases with information about consumer requests • Share feature requests and effective workarounds with relevant stakeholders • Inform customers about new features, functionalities, and campaigns • Follow up with customers to ensure issues are resolved • Gather consumer feedback and complete FAQ and knowledge-base documents • Handle serious and sensitive consumer contacts according to specific guidelines • Follow Nestlé CES Standard Instructions for Consumer Complaints Handling appropriately and promptly • Redirect consumer questions to appropriate stakeholders when unable to provide an answer

🎯 Requirements

• Native/near-native French and fluent English • Fluent spoken and written French and English • Ability to adapt tone of voice to different brands and written channels • Experience as a Customer Support Specialist or similar customer service role • Customer management orientation • Familiarity with the Nestlé industry is a plus • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Attention to detail

🏖️ Benefits

• Development of expertise in Nestlé’s Shared Services Business • Immersion in a culturally diverse team • Local and international exposure • Flexible working environment • Engagement and wellbeing activities • Competitive salary and annual bonus according to your performance • Meal allowance card • Flex Benefits • Nestlé Club membership and discounts with several partners • Free coffee at the office • Special employee discounts • Company equipment according to professional needs • Medical support available at the office (in Lisbon) • E-learning courses and training program • Career progression and possibilities for international career