Nestle
5001 - 10000 employees
🍽️ Food & Beverage
🏭 Manufacturing
📦 Logistics
Food & Beverage • Manufacturing • Logistics
Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.
CES Advisor, French Speaker
Job not on LinkedIn
🔥 0 minutes ago
🗣️🇫🇷 French Required
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Nestle
5001 - 10000 employees
🍽️ Food & Beverage
🏭 Manufacturing
📦 Logistics
Food & Beverage • Manufacturing • Logistics
Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.
📋 Description
• Assist Nestlé consumers with questions and doubts when using products and services • Resolve customer queries, recommend solutions, and guide product users through features via phone, email, chat, and social media • Respond to customer queries through phone and written channels in a timely and accurate way • Identify customer needs and help customers use specific features • Encode internal databases with information about consumers’ requests • Share feature requests and effective workarounds with relevant stakeholders • Inform customers about new features, functionalities, and campaigns • Follow up with customers to ensure issues are resolved • Gather consumer feedback and complete FAQ and knowledge-base documents • Treat serious and sensitive consumer contacts according to specific guidelines • Handle Nestlé CES Standard Instructions on Consumer Complaints Handling appropriately and promptly • Redirect consumer questions to appropriate stakeholders when unable to provide an answer
🎯 Requirements
• Fluent spoken and written knowledge in French and English • Native/near-native French and fluent English • Ability to adapt tone of voice to different brands and written channels • Experience as a Customer Support Specialist or in a similar customer service role • Customer management orientation • Familiarity with the Nestlé industry is a plus • Understanding of how CRM systems work • Excellent communication and problem-solving skills • Multi-tasking abilities • Attention to detail • Availability to work 5 days a week, Monday to Saturday, on rotating shifts (8h-17h or 12h-21h)
🏖️ Benefits
• Development of expertise in Nestlé’s Shared Services Business • Immersion in a culturally diverse team • Local and international exposure • Flexible working environment • Engagement and wellbeing activities • Competitive salary and annual bonus according to your performance • Meal allowance card • Flex Benefits - at NBS you can choose what benefits are more suitable for you • Make part of the Nestlé Club and get discount in several partners • Free coffee (and good coffee) at the office • Shop with special discounts for employees • Company equipment according to professional needs • Medical support available at the office (in Lisbon) • E-learning courses and training program to get you where you aim to be • Career progression and possibilities for international career
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