eContent Accounts Specialist

Job not on LinkedIn

🕒 April 15

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nestle

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

👥 B2C

🛒 Retail

B2C • Retail

Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.

📋 Description

• Act as an Account Specialist for Content Services, coordinating with various vendors based on the service request to ensure proper execution with a strong service orientation toward the Market. • Serve as a point of escalation and resolution in case of discrepancies and manage prioritization of requests. • Support capacity planning by providing forecast estimates. • Drive adoption of Nestlé’s internal Content Services solutions and ensure strong activation across Markets. • Deliver world class service by ensuring accurate execution of requests, adherence to SLAs, and alignment with Nestlé global standards. • Review and validate feasibility based on input shared by the Business; seek production information when needed. • Ensure timely execution of operations and take appropriate action when problems arise. • Perform quality control checks against briefs and related guidelines to ensure error-free output. • Collaborate with the Content Services production team and Content Services Accounts to manage workflow and expectations. • Educate and align markets on the use of standardized templates and GenAI tools for efficiency. • Escalate premium creative needs to IMS leadership when standard solutions are not sufficient. • Manage the overall coordination of Projects from the planning to the implementation (E.g Computer Generated Imagery related projects). • Maintain Operational Documentation to ensure proper execution of Services (Processes, Service Catalog, Briefs, etc.). • Perform quality reviews of production outputs to verify compliance with briefs, usage rights, and brand guidelines.

🎯 Requirements

• Bachelor’s degree in Marketing, Communications, Digital Media, Business, or a related field. • At least 2 years in Content Production Management • Working with high-volume, multi-platform, complex tasks • Working in a corporate and multi-cultural setting • Good Knowledge of eCommerce and eRetailers environment • Project management skills • Previous agency/media/advertising experience is an advantage • Strong relationship management skills dealing with Customer and managing vendors • Workflow Management (Knowledge on Sitecore solution is a plus) • Experience in using Project Management Tools and Performance Tracking Tools (Cost, Time, Budget) • English (advanced level) • Advanced planning ability and relation to quality deliverables • Basic understanding of design terminology and technical requirements, compatibility • Good understanding of the Production Process • Experienced working with Usage Right Document • Understanding of automation/GenAI capabilities and ability to manage market expectations on when to apply them.

🏖️ Benefits

• Remote Work Arrangement