Technical Support Engineer

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NetBird

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2022

🔒 Cybersecurity

☁️ SaaS

🤝 B2B

Cybersecurity • SaaS • B2B

NetBird is a secure access platform that replaces traditional VPNs with an identity-based Zero Trust Network Access (ZTNA) solution. It provides encrypted, peer-to-peer WireGuard®-based connectivity, seamless SSO with MFA, dynamic device posture checks, centralized network management, detailed activity logging, and supports both a cloud service and a permissive open-source self-hosted distribution. NetBird targets IT and engineering teams to simplify secure remote access, hybrid-cloud and edge connectivity, and granular, least-privilege network segmentation.

📋 Description

• Provide technical assistance to our growing user base. • Work directly with customers to help them deploy and troubleshoot NetBird’s platform. • Collaborate with our Engineering and Product teams to identify improvements. • Become an expert in the use of the NetBird product and its features. • Provide technical support to customers, resolving issues and answering questions. • Update and create documentation around the product. • Partner with our sales and engineering team to ensure customers’ needs are met effectively. • Participate in team discussions to improve support processes and share insights with the broader team. • Advocate for product improvements and contribute to the team's continuous development.

🎯 Requirements

• 3+ years of experience in a technical support role, ideally within a SaaS or network security company. • Strong knowledge of networking concepts, including protocols and routing. • Excellent written and verbal communication skills for email, chat, and async discussions. • A proactive attitude and the ability to think on your feet while solving complex customer issues. • Hands-on experience with VPN technologies or zero-trust networking (Nice-to-Have). • Familiarity with NetBird or similar open-source platforms (Nice-to-Have). • Experience developing in Go (Nice-to-Have). • Experience in cloud environments (Nice-to-Have). • Contributions to open-source projects (Nice-to-Have).

🏖️ Benefits

• Comprehensive compensation package: Receive a competitive base salary and equity incentives. • Hybrid work environment: Enjoy the flexibility of working both from our centrally located Berlin office and remotely. • Diverse and collaborative team: Join a team that values fast, clean shipping and works together to achieve great results. • High level of independence: This is not a strict 9-to-6 role. We focus on outcomes, not the appearance of work. • Growth opportunities: Be part of a rapidly growing company at the forefront of the Zero Trust security revolution.