Security Engineering Manager

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

📋 Compliance

🤝 B2B

💰 Private equity on 2022-11

Cybersecurity • Compliance • B2B

NetCov is a managed IT and cybersecurity firm that delivers managed IT services, cloud solutions, compliance management, AI-driven advisory, and cybersecurity to businesses across industries. With about 30 years of experience, 350+ staff, and partnerships with providers like AWS and Microsoft, NetCov focuses on secure, scalable, people-first IT support, regulatory compliance (including CMMC/NIST readiness), and AI-enabled automation for organizations such as AEC firms, credit unions, defense contractors, private equity-backed companies, and nonprofits.

📋 Description

• Monitor daily service operations, ensuring adherence to SLAs and high-quality standards. • Project management, ensuring timely delivery of security solution deployments. • Develop strategies to enhance operational efficiency and customer satisfaction. • Lead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvement. • Conduct performance evaluations, identify training needs, and facilitate professional development opportunities. • Ensure optimal staffing levels and shift coverage to meet service demands across all managed teams. • Continuously assess and refine operational processes to increase efficiency and effectiveness. • Implement and advocate for ITIL best practices within the security engineering team. • Drive initiatives to standardize security engineering procedures and documentation. • Compile and analyze service performance data to identify trends, areas for improvement, and achievements. • Prepare and present regular reports on team performance, service issues, and resolution metrics. • Use data-driven insights to guide operational decisions and improvements. • Serve as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leads. • Foster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomes. • Collaborate with clients to understand their service needs and adjust operational processes accordingly.

🎯 Requirements

• Proficiency in managing service operations, including a deep understanding of ITIL principles and service management best practices. • Demonstrated ability to lead, motivate, and develop a team of technical support professionals. • Strong analytical and problem-solving skills, with the ability to utilize performance metrics to drive operational improvements. • Excellent communication and interpersonal skills, capable of effectively interacting with team members, clients, and other stakeholders. • Ability to adapt to changing priorities, manage multiple tasks simultaneously, and thrive in a dynamic service environment. • Experience with advanced security systems, including SIEM, EDR, and firewalls. • Additional security products such as DNS Filtering and Threatlocker. • Email security products and awareness training. • IT service delivery and project management frameworks, like ITIL. • Compliance and risk management in a regulated industry.