Engineering Manager – CX/CCaaS Platform

🔥 13 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👮‍♀️ Software Engineering Manager

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Sangoma

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1984

🏢 Enterprise

Communications • Enterprise • Managed Security

Sangoma is a leading business cloud, hybrid, and on-premises communications platform that provides reliable in-house solutions along with network and security services. With over 40 years of experience, Sangoma offers a wide array of products including voice, video, networking, and productivity tools designed to enhance employee efficiency and customer satisfaction. They serve over 100,000 customers, delivering tailored solutions that maximize collaboration while minimizing costs, and ensure business continuity through innovative technologies.

📋 Description

• Lead CX/CCaaS engineering teams across software and infrastructure, ensuring the reliability, performance, and scalability of Sangoma’s customer experience platforms while driving the successful delivery of new features and services • Partner closely with Product Management to define team objectives, align on priorities, and translate business requirements into actionable engineering plans • Build, mentor, and develop high-performing engineering teams through regular 1:1s, performance reviews, and structured career growth plans • Oversee agile delivery processes, including sprint planning, stand-ups, retrospectives, and status reporting to ensure consistent execution and transparency • Establish and promote engineering best practices, including reproducibility, observability, automation, and infrastructure as code • Remain hands-on contributing to the design, development, and delivery of high-quality, scalable, and maintainable code • Lead and participate in code reviews, fostering a culture of continuous improvement, technical excellence, and knowledge sharing • Design, implement, automate, and troubleshoot services within a VoIP/real-time communications environment, ensuring high availability and performance • Drive enhancements to system observability, monitoring, and alerting to proactively identify and resolve issues in production environments • Own the reliability and scalability of voice infrastructure, including capacity planning, redundancy, and fault tolerance strategies • Lead cross-functional incident response and root cause analysis for escalated issues, ensuring timely resolution and continuous improvement • Participate in an on-call rotation and oversee after-hours maintenance activities as needed to support platform stability and uptime

🎯 Requirements

• Minimum of 5 years of experience in software engineering, infrastructure engineering, site reliability engineering (SRE), or platform engineering within a production environment • Demonstrated leadership capability with a track record of driving initiatives and delivering results through others • Proven ability to effectively lead, manage, and develop high-performing remote or distributed engineering teams • Strong organizational skills with a high level of attention to detail and the ability to manage multiple priorities simultaneously • Proficiency in one or more programming languages such as Python or Elixir, with a solid understanding of software development best practices • Hands-on experience working in Linux or UNIX-based environments, including system-level troubleshooting and performance optimization • Experience designing, querying, and optimizing relational databases such as MySQL or PostgreSQL • Strong experience with version control systems, particularly Git, including collaborative workflows (e.g., branching, pull requests) • Excellent written and verbal communication skills in English, with the ability to clearly articulate technical concepts to both technical and non-technical stakeholders. • Nice to Have: Experience with real-time communications technologies (FreeSWITCH, SIP, WebRTC), Exposure to Elixir and Phoenix, Experience scaling engineering teams in high-growth environments, Background in CCaaS, UCaaS, or customer experience platforms.

🏖️ Benefits

• Extensive Benefit Options (Health, Vision, Dental, Long & Short-term Disability) are effective after a short waiting period • Matching 401K program - 100% match on 4%. • Employee Stock Purchase Plan after one year of service. • Flexible Time Off & Company Holidays • Entrepreneurial work environment partnered with high growth career opportunities.