Customer Success Manager

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🔥 2 minutes ago

🗽 New York – Remote

🗽 New York – Remote

⏰ Full Time

🟢 Junior

🏆 Customer Success

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Net Driven

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2007

📣 Marketing

📦 Logistics

🚘 Automotive

Marketing • Logistics • Automotive

Net Driven is a leading provider of customized website solutions and digital marketing services tailored specifically for the automotive industry, including tire and automotive service shops. The company offers a robust eCommerce platform and a suite of digital marketing tools to help independent business owners thrive in the automotive aftermarket sector. Net Driven leverages its automotive industry expertise to deliver responsive website designs that look great on any device and are optimized for search engine visibility. With a mission to support independent automotive businesses, Net Driven also provides service videos, reputation management, and ongoing customer support to help clients succeed online.

📋 Description

• The Customer Success Manager is the primary point of contact between Net Driven and our customers, delivering the highest level of service via phone, email, and web meetings. • This position uncovers each customer's goals and proactively recommends marketing solutions that address their needs, with the aim of retaining and growing their partnership with Net Driven. • A successful person in this role becomes a true customer partner — helping dealers sell, service, and retain more customers, while expanding their shop's revenue opportunities. • Help independent auto service and tire businesses thrive in a competitive market space. • Become an expert on all Net Driven products (within the first 90 days of employment). • Consistently lead quarterly business reviews with your portfolio of customers. • Build strong customer relationships through remote, web meetings and professional virtual communication. • Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner. • Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team. • Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save. • Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS). • Maintain and uphold all internal processes and procedures. • Proactively seek to improve tasks and meet company goals. • Become an expert on and use a robust set of business tools—including Salesforce, Jiminny, Power BI, and Vonage - to manage customer relationships, track performance, support communication, and uncover opportunities for improvement.

🎯 Requirements

• An Associates Degree in Business Administration or related field, required. • Professional experience specifically in a consultative, account management, and/or customer retention role, preferred. • Experience in digital advertising, marketing, agency, or media sales preferred; call-center experience a plus. • Demonstrate public speaking and presentation ability. Excellent verbal and written communication skills, required. • Superior relationship-building skills. • Detail oriented, punctual and professional. • Self-starter who works well independently, on a team, and under deadline pressure. • A workspace that allows you to hold business meetings without interruptions. • Proficient in Microsoft Office products, required.

🏖️ Benefits

• Competitive base salary plus performance-based incentives tied to customer retention and qualified referrals — the stronger your results, the greater your earning potential.