Technical Support Engineer, French/German

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NETGEAR

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1996

🔧 Hardware

🛍️ eCommerce

📡 Telecommunications

Hardware • eCommerce • Telecommunications

NETGEAR is a technology company that specializes in networking products, including WiFi routers, mesh systems, cable modems, and mobile hotspots. They provide solutions for both home and business networking, with a focus on enhancing connectivity through innovative products such as Orbi and Nighthawk routers. NETGEAR also offers security software, parental controls, and support services to ensure optimal performance and safety of users' internet connections.

📋 Description

• Provide front-line technical support via phone, email, and chat for NETGEAR enterprise networking products and platforms • Diagnose and resolve moderately complex wired and wireless networking issues using structured troubleshooting methodologies • Escalate complex or unresolved issues to L3 engineers and collaborate on efficient resolution • Manage a queue of support tickets, ensuring timely and accurate resolution • Collaborate with peers, senior engineers, and cross-functional teams to resolve issues and share knowledge • Document troubleshooting steps, findings, and resolutions in internal systems • Meet and exceed customer satisfaction, productivity, and quality targets • Identify recurring issues and contribute to process and product improvements • Stay current with NETGEAR products, tools, and networking fundamentals

🎯 Requirements

• 3+ years of experience in technical support, preferably in a networking-focused role • Fluency in French or German in addition to English • Solid understanding of wired and wireless networking fundamentals, protocols, topologies, and technologies • Familiarity with remote diagnostic tools and ticketing systems • Strong communication and interpersonal skills with a customer-first mindset • Ability to manage multiple priorities and perform effectively under pressure • Team-oriented, adaptable, and eager to learn • Bachelor's degree in Information Technology, Engineering, or a related field, or equivalent hands-on experience • CCNA, CompTIA Network+, or equivalent certification preferred • Eligibility to work in Ireland without requiring visa sponsorship

🏖️ Benefits

• Equity • Bonus • Equal consideration for employment • Confidential handling of applicant information according to EEO guidelines