Software Engineer – Support, Operations

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🕒 April 23

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ZERORISK

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 1989

💸 Finance

☁️ SaaS

Finance • SaaS

ZERORISK is a Thessaloniki-based accounting and tax consultancy founded in 1995 that provides bookkeeping, payroll, tax compliance, and financial reporting services to businesses and individuals. The firm emphasizes integrity, experienced staff, and uses cloud tools (in partnership with EpsilonCloud 3. 0) to offer online bookkeeping and payroll packages, real-time access to financial information, and tailored financial planning and risk-management support. ZERORISK also offers annual tax support plans and a range of outsourced accounting and advisory services aimed at reducing clients' tax and accounting risk.

📋 Description

• Triage and investigate production issues — querying logs, correlating events across services, and identifying root causes rather than surface symptoms. • Navigate both Angular front end and Java back end codebases to trace issues end to end, from a reported UI behaviour through to service logic and data layer. • Implement targeted code fixes for confirmed bugs, ensuring all changes are covered by tests, submitted via pull request, and reviewed before merging. • Escalate fixes that require architectural change or touch high-risk areas of the codebase to the Senior Engineer before proceeding. • Produce clear post-incident summaries covering what happened, root cause, resolution, and steps being taken to prevent recurrence. • Build and maintain internal tools that help the team investigate and manage recurring production issues more efficiently. • Identify manual or repetitive investigation steps that are candidates for tooling and prioritise building solutions that save meaningful time across incidents. • Maintain existing tooling to ensure it remains accurate and useful as the platform evolves. • Proactively research and evaluate new tools and technologies that could improve operational efficiency. • Build and maintain a library of debugging playbooks and how-to guides covering common production issues. • Update playbooks after every significant incident to incorporate new learnings. • Identify gaps in the playbook library and prioritise filling them based on incident frequency and impact.

🎯 Requirements

• Approximately three years of professional software engineering experience with practical exposure to both Java and Angular. • Experience debugging issues in a cloud-hosted or SaaS environment, comfortable working with incomplete information under time pressure. • Working knowledge of AWS and confidence navigating cloud infrastructure for investigative purposes. • Strong log analysis skills — able to construct queries, correlate events across services, and draw diagnostic conclusions. • Clear written communication — able to explain a production issue and its resolution to both engineers and non-technical stakeholders. • Familiarity with Git-based workflows and standard code review practices. • Experience building internal tooling or automation to support operational workflows. • Exposure to observability or incident management platforms such as Datadog, PagerDuty, or Grafana. • Understanding of relational database query analysis — able to identify slow or problematic queries as part of an investigation. • Familiarity with containerised deployment environments.