Senior Product Manager

🕒 March 23

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Own roadmap and delivery for: CCaaS/agent desk integrations, Integration Builder + Actions runtime productization, SDKs/embedded experiences, and extension contracts. • Define “integration tiers” (basic → advanced → regulated/mission-critical) with clear requirements and supportability rules. • Partner with Engineering to create standardized patterns for: • authentication + secrets, • environment parity, • schema validation + compatibility versioning, • reliable execution + rollback. • Partner with Data Science/QA to define test harnesses and release gates that cover: • multi-turn conversational flows, • tool-call success/failure scenarios, • latency and load behavior, • safety/guardrail compliance. • Work with Delivery/CS to convert repeat patterns into templates and reusable assets while keeping a firm line between product scope and project scope.

🎯 Requirements

• Bachelor’s degree in Computer Science, Engineering, or a related technical field (or equivalent practical experience). • 5–8+ years Product Management experience in B2B SaaS platforms, developer tools, integration products, or workflow automation. • Strong experience with enterprise integrations: APIs, eventing/webhooks, OAuth/JWT, schemas, error handling, and production operability. • Demonstrated hands-on product judgment in AI/LLM-enabled systems, including: • prompt/policy controls and guardrails, • tool calling patterns and reliability, • evaluation/quality gating, • observability and production operations.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace.