Netomi
Artificial Intelligence • Enterprise • SaaS
Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.
Senior Prompt Engineer
Job not on LinkedIn
November 18
Netomi
Artificial Intelligence • Enterprise • SaaS
Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.
📋 Description
• Prompt Development: Design and refine client-specific prompts, ensuring accuracy and relevance. Define tool descriptions for agentic frameworks to enhance AI interactions. • Optimization & Testing: Improve prompts for clarity and performance, automate testing with scripts, and evaluate LLMs for best-fit solutions. • Evaluation & Benchmarking: Develop evaluation frameworks and benchmark prompts to establish best practices. • Collaboration & Documentation: Work with Customer Success and Data Science teams, maintaining clear documentation on prompt development and optimization. • Research & Innovation: Stay updated on NLP advancements, experiment with new prompting strategies, and refine model-specific adaptations.
🎯 Requirements
• Bachelor’s or Master’s degree in Computer Science, Data Science, Linguistics, or a related field. • Strong understanding of natural language processing (NLP) and machine learning principles. • Experience with AI prompt engineering, including writing, optimizing, and evaluating prompts. • Proficiency in programming languages such as Python. • Familiarity with AI frameworks and libraries (e.g., TensorFlow, PyTorch, Hugging Face). • Excellent analytical and problem-solving skills. • Strong written and verbal communication skills. • Ability to work collaboratively in a team environment and manage multiple projects simultaneously.
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