VP, Head of People

🔥 21 hours ago

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🔴 Lead

👥 People Operations

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Define and execute a comprehensive People strategy aligned with Netomi’s business goals and growth trajectory • Serve as a trusted advisor to the EVP of Operations and executive leadership team on organizational design, workforce planning, and culture • Build, mentor, and scale a high-performing People/HR team • Own global hiring strategy across technical, GTM, and G&A functions • Build scalable recruiting processes, employer branding, and talent pipelines • Partner with leadership to forecast hiring needs and ensure high-quality, diverse hiring outcomes • Optimize recruiting metrics including time-to-fill, quality of hire, and candidate experience • Shape and evolve Netomi’s culture to support high performance, inclusion, and innovation • Drive employee engagement, retention, and experience initiatives • Design and implement feedback mechanisms (surveys, listening programs) and action plans • Champion diversity, equity, and inclusion across the organization • Design and implement performance management frameworks aligned with company goals • Build leadership development and succession planning programs • Enable managers with tools and training to effectively lead teams • Drive learning & development initiatives across all levels • Develop and manage competitive compensation and benefits programs • Partner with Finance and Legal on equity compensation strategy and benchmarking • Ensure alignment of rewards with performance and company objectives • Build and scale HR processes, policies, and systems to support a growing global workforce • Ensure compliance with employment laws and regulations across jurisdictions • Oversee HRIS, people analytics, and reporting to drive data-informed decisions • Manage employee relations and provide guidance on complex HR matters • Support global expansion, including hiring, compliance, and cultural integration across regions • Build scalable processes for managing a distributed and remote-first workforce • Collaborate with Legal, Finance, and leadership on organizational planning, headcount strategy, and workforce costs • Partner with leadership on change management, restructuring, and scaling initiatives

🎯 Requirements

• 15+ years of progressive experience in HR/People leadership roles, with at least 5+ years in a senior leadership capacity • Proven experience scaling HR/People functions in high-growth technology or SaaS companies • Strong expertise across talent acquisition, performance management, compensation, and HR operations • Experience supporting global teams and navigating multi-jurisdictional employment practices • Strong business acumen with the ability to align HR/People strategy to company outcomes • Excellent leadership, communication, and stakeholder management skills • Data-driven mindset with experience leveraging people analytics

🏖️ Benefits

• Health insurance • 401(k) matching • Paid time off • Flexible working arrangements • Professional development opportunities