NetVendor
Real Estate • Compliance • SaaS
NetVendor is a company specializing in vendor management and compliance solutions tailored exclusively for the real estate industry. They provide tools and services to property management companies (PMCs) that help manage vendor networks, reduce vendor-related risks, and streamline property maintenance operations. Their offerings include NetVendor Compliance, a service for vendor credentialing and risk management, and NetVendor Maintenance, which enhances property maintenance with mobile solutions, digital inspections, and resident engagement features. NetVendor aims to simplify and digitize property management processes, improving efficiency for multifamily property management and ensuring seamless operations from vendor sourcing to maintenance tasks.
Customer Relationship Manager
Job not on LinkedIn
November 26
NetVendor
Real Estate • Compliance • SaaS
NetVendor is a company specializing in vendor management and compliance solutions tailored exclusively for the real estate industry. They provide tools and services to property management companies (PMCs) that help manage vendor networks, reduce vendor-related risks, and streamline property maintenance operations. Their offerings include NetVendor Compliance, a service for vendor credentialing and risk management, and NetVendor Maintenance, which enhances property maintenance with mobile solutions, digital inspections, and resident engagement features. NetVendor aims to simplify and digitize property management processes, improving efficiency for multifamily property management and ensuring seamless operations from vendor sourcing to maintenance tasks.
📋 Description
• Coordinate closely with the Customer Onboarding Manager to ensure seamless transitions from implementation to long-term success • Conduct strategic alignment meetings (e.g., QBRs/EBRs) to reinforce value, adoption milestones, and future goals • Monitor customer adoption metrics, including vendor enrollment rates and usage health, to identify trends or risks • Proactively address underutilization through playbooks, outreach, and executive engagement • Equip and educate PMC customers with best practices to drive property-level engagement and vendor onboarding • Host value-add touchpoints (e.g., webinars, office hours, or check-ins) to sustain customer excitement and product usage • Collaborate with the Director of Customer Growth to surface and nurture cross-sell or upsell opportunities • Partner with Operations and customer enablement to enhance self-serve education and customer adoption resources • Share account insights with Sales and Marketing to inform campaigns and expansion targeting • Act as an internal advocate for assigned customers, representing their goals and challenges in roadmap and feature discussions • Maintain accurate records in HubSpot to ensure data integrity, forecasting accuracy, and visibility across teams
🎯 Requirements
• 5+ years of experience in customer success, account management, or client strategy within a B2B SaaS environment • Proven ability to drive product adoption, increase customer engagement, and improve retention metrics • Excellent relationship-building, executive communication, and strategic problem-solving skills • Experienced in leading strategic alignment meetings (e.g. QBRs) and building account growth plans • Skilled in cross-functional collaboration with Sales, Onboarding, and Support • Data-driven mindset, able to interpret usage and health metrics to drive proactive action • Proficient in HubSpot or similar CRM tools • Self-motivated, organized, and energized by partnering with customers to achieve measurable outcomes
🏖️ Benefits
• Medical, dental, and vision insurance • Health Savings Account • Long- and short-term disability insurance • Free basic life insurance • Generous paid time off policy • Paid holidays: 7 per year + 1 floating holiday • Maternity Leave • 401(k) with company match • Employee Assistance Program
Apply NowSimilar Jobs
November 26
Oversee day-to-day operations and sales strategy for National Account Partners. Collaborate with sales teams to achieve targets and further business opportunities in a fully remote role.
November 26
Client Account Manager at AMN Healthcare collaborating with healthcare organizations and optimizing delivery processes. Interacting with department leadership and improving client satisfaction in a remote role.
November 26
National Account Manager responsible for maintaining and growing multi-family housing accounts. Creating and executing business plans and developing relationships across the Pacific Northwest.
🇺🇸 United States – Remote
💵 $93k - $139.8k / year
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
🦅 H1B Visa Sponsor
November 26
Strategic Account Manager responsible for driving sales of technical solutions to the mining industry. Develops regional account strategies and executes business development initiatives in the Asia-Pacific region.
🇺🇸 United States – Remote
💰 Private Equity Round on 2022-02
⏰ Full Time
🟡 Mid-level
🟠 Senior
💰 Account Manager
November 26
Operations & Account Manager leading strategic production management for SPM clients in the Meetings & Events industry. Cultivating relationships and driving growth while ensuring client satisfaction.