IT Consultant

🔥 18 hours ago

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Network Right

WebsiteLinkedInAll Job Openings

11 - 50 employees

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Network Right is a leading IT service provider specializing in delivering seamless and comprehensive IT solutions to facilitate the uninterrupted growth of businesses. They offer a range of services including managed IT, augmented IT support, and cybersecurity. Network Right is trusted by some of the world's fastest-growing companies to enhance IT operations, provide professional services, and secure digital environments. The company prides itself on efficiently scaling IT infrastructure to meet organizational needs, all while maintaining high customer retention and satisfaction. Their expertise in security and compliance helps protect valuable data and assets, ensuring smooth and sound operations.

📋 Description

• Serve as a dedicated IT support technician managing a high volume of support tickets, consistently meeting SLA targets and maintaining quality resolutions • Handle intermediate-to-advanced troubleshooting of computer, application, and network issues across Mac OS and Windows • Provision, configure, and maintain user laptops, workstations, and accounts • Support and facilitate client onboarding and offboarding, from account provisioning to equipment shipments • Assist on IT project deployments including MDM rollouts, network configurations, and hardware rollouts • Manage physical assets including inventory, cable management, and general workspace upkeep • Develop and maintain documentation, standards, and best practices in line with compliance requirements such as SOC2 and HIPAA • Help configure automations and tooling especially around onboarding and offboarding workflows • Mentor and support junior team members as you grow into the role

🎯 Requirements

• Solid hands-on experience with Mac OS and Windows operating systems • Proficiency with core SaaS tools including Google Workspace, Microsoft 365, Slack, and Zoom • Exposure to MDM platforms such as Kandji, Jamf, or Intune and identity providers such as Okta • Familiarity with networking fundamentals and standard environments including Meraki and Unifi • Basic understanding of compliance frameworks such as SOC2 and HIPAA • Strong troubleshooting skills with a focus on clear, documented resolutions.

🏖️ Benefits

• ❤️‍🩹 Health Benefits • 100% covered health, dental and vision insurance for you, 50% for dependents • Paid Parental Leave • HSA/FSA eligibility • Access to a variety of mental health programs • 💸 Compensation, Rewards & Recognition • 401(k) + 4% company matching • Annual Bonus Program • 🌴 Balance • Flexible Time Off • 📚 Learning & Development • Flexible certification and learning stipends and reimbursements • 🤝 Culture • Biannual company retreats • Social events • Wellbeing events and programs • ➕ Extras • Home internet and mobile reimbursement • Monthly meal stipend