Business Operations Specialist

🕒 July 21

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a leading government automation and cloud software platform that powers transactions and interactions between government agencies and the communities they serve. Neumo offers a unified SaaS platform and specialized products for revenue and tax compliance, payments and revenue management, DMV self-service kiosks, court and justice solutions, land and vital records, ID verification, eSignatures, reporting/analytics, and IT managed services. Trusted by 4,500+ state and local agencies across North America, Neumo processes hundreds of millions of transactions and helps agencies collect and manage public revenue and services.

📋 Description

• Lead and perform comprehensive reconciliations of merchant services activity, including deposits, fees, refunds, and chargebacks; analyze trends and identify root causes of discrepancies • Independently investigate and resolve complex reconciliation issues by evaluating multiple data sources, including processor reports, banking activity, and internal systems • Oversee merchant onboarding processes, ensuring accuracy, completeness, and compliance with internal standards; identify opportunities to streamline onboarding workflows • Partner cross-functionally with finance, operations, and technology teams to improve processes, resolve issues, and enhance merchant experience • Analyze transaction data and prepare insights to support operational decision-making and process optimization • Serve as a subject-matter resource for internal and external stakeholders regarding merchant activity, funding, and account-related inquiries • Evaluate existing workflows and recommend process improvements to increase efficiency, accuracy, and scalability • Develop, document, and maintain standard operating procedures and best practices for merchant services operations • Support strategic initiatives and projects related to payment operations and merchant services infrastructure • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree in business, accounting, finance, or a related field preferred; equivalent work experience may be considered • 2-4 years of experience in merchant services, payments, banking operations, reconciliations, or a related field required • Hands-on experience with payment platforms and merchant processors required • Experience with reconciliations and exception research required • Experience with chargeback management, POS device management, ERP, and/or financial systems is a plus • Strong attention to detail and accuracy • Ability to analyze reports and identify discrepancies • Strong organizational and time management skills • Effective written and verbal communication skills • Proficiency in Microsoft Excel and other Microsoft Office applications • Ability to manage multiple priorities in a deadline-driven environment • Ability to work independently while also collaborating with cross-functional teams • Process improvement mindset with a willingness to learn and adapt • Understanding of merchant processing, card payments, deposits, refunds, and chargebacks

🏖️ Benefits

• Neumo offers a competitive benefits and compensation package