Director – Business Operations

🕒 July 17

🏈 Alabama, South Carolina, +2 more states – Remote

🏈 Alabama – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

Neumo is a government-focused cloud software company that provides automation and transaction platforms for state and local public agencies. Its product suite includes revenue and tax & licensing compliance, DMV systems and kiosks, court and justice case management, payments and revenue collection, land and vital records, ID verification, eSignatures, reporting/analytics, and managed IT solutions. Trusted by 4,500+ city, county, state, and federal agencies across North America, Neumo reports processing roughly 900M transactions and collecting about $44B in revenue for communities served. The company’s mission is to modernize constituent-facing government services through self-service solutions, integrated payments, and a unified cloud platform.

📋 Description

• Oversee initiatives across all Finance & Tax and Forms business areas within the BU • Guide initiatives to enhance company profitability and efficiencies • Liaison to the entire organization to facilitate timely execution of tasks and transformative actions to optimize operations while minimizing risk • Assist the BU in the development of operations processes & strategy, hiring, customer engagement, and execution of special projects as needed • Partner with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth • Implement objectives that reflect the company’s business goals and identify opportunities for process improvement • Maintain a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc. • Facilitate successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch • Drive continuous process improvement across sales and revenue functions • Lead a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders • Work closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success • Align reporting, training, and incentive programs with performance management priorities

🎯 Requirements

• Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus) • 10+ years in State and local SW Services implementation and Support • 5+ years of experience leading projects end-to-end that require strategic and creative thinking • Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions • Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan • Experience in project SOW, pricing and contract review and implementation • Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action • Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company • A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure • Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel • An innate drive to innovate and optimize the use of available resources • Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change • Travel expected 25% of time

🏖️ Benefits

• Neumo offers a competitive benefits and compensation package