Associate QA Consultant, Amazon Connect – Contact Center QA

🔥 20 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Call Center Representative

🚫👨‍🎓 No degree required

👻 Ghost score 16%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🏭 Manufacturing

📣 Marketing

Consulting • Manufacturing • Marketing

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Support testing of Amazon Connect Contact Flows, queues, routing, and agent workflows • Execute functional testing of IVR and self-service journeys, including DTMF, speech/ASR, authentication, transfers, callbacks, and error/timeout scenarios • Validate agent and supervisor experiences across voice and digital channels • Perform basic testing of AWS services including Lambda, DynamoDB, S3, Lex, and CloudWatch • Execute API testing using Postman and validate requests, responses, data mapping, error handling, and integrations • Investigate issues across Amazon Connect, AWS, Salesforce, and third-party systems • Support testing of integrations between Amazon Connect and Salesforce Service Cloud Voice • Test agent workflows, CTI, screen pops, Voice Call records, Omni-Channel, and Amazon Connect Chat • Create and execute test scenarios and test cases based on requirements, user stories, and process flows • Prepare and manage test data • Log, track, and retest defects using Jira or similar tools • Participate in defect triage and support SIT, regression, UAT, and release readiness activities • Support QA automation, API automation, CI/CD-based testing, and basic performance/load testing • Work with experienced QA consultants, developers, architects, and business stakeholders

🎯 Requirements

• 1–2 years of QA/testing experience OR a minimum of 6 months of paid QA internship experience • Strong understanding of software testing fundamentals, including functional, regression, integration, and end-to-end testing • Basic understanding of test case creation, test execution, defect management, and QA processes • Basic knowledge of APIs and hands-on exposure to Postman or similar tools • Basic understanding of cloud concepts, preferably AWS • Ability to understand business requirements and convert them into test scenarios • Willingness to learn Amazon Connect, Contact Center, Salesforce, AWS, and AI-based technologies • Exposure to Amazon Connect or other Contact Center/CTI platforms is good to have • Basic understanding of IVR and telephony concepts is good to have • Exposure to Salesforce or Service Cloud is good to have • Exposure to Jira, TestRail, QMetry, Zephyr, or similar QA tools is good to have • Exposure to SQL and basic data validation is good to have • Exposure to QA automation or scripting using Java, JavaScript, Python, or similar is good to have • Exposure to Cyara, Empirix Hammer, Bespoken, or similar testing tools is good to have • Basic understanding of Generative AI, conversational AI, or chatbot testing is good to have • Strong analytical and problem-solving skills • Good communication and documentation skills • Ability to work collaboratively with QA, development, architecture, and business teams • Attention to detail and a quality-focused mindset • Ability to troubleshoot issues across multiple systems

🏖️ Benefits

• Remote work options • Flexible work culture and hours • Potential travel commitment of up to 25% for certain roles • Company town halls and meetings • Team celebrations and social events