Salesforce Experience Architect, AI, Agentforce – Solution Architect

🕒 January 14

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Provide industry best practices and serve as a trusted client advisor • Drive requirement gathering and serve as the Salesforce platform expert • Bring an experience design-focused mindset to solutions • Work with clients to build out their strategy and roadmap, enabling both quick wins and longer-term strategic goals • Leverage Salesforce technology such as Agentforce, Einstein Bots, Einstein for Service, or Service Intelligence • Provide input on detailed design specifications, infrastructure, and project plans • Translate business requirements into well-architected solutions • Coach and mentor junior technical and functional team members • Follow and understand new Salesforce product and technical capabilities

🎯 Requirements

• 3+ years in a customer-facing technical consulting, enterprise architecture, or business process mapping role • 5+ years of CRM industry experience • Ability to drive requirement gathering • Experience architecting and implementing Salesforce Service Cloud or Sales Cloud • Experience with GenAI prompt writing • Hands on experience with either Agentforce or other Generative AI driven platforms or Einstein Service Intelligence or Next Best Action • Proven ability to design and optimize business processes across disparate systems • Ability to tie outcomes to business value through storytelling • Comfortable using flow charting tools • Ability to lead a cross-functional team to create rich end user experiences • Willing and able learner of new technologies.

🏖️ Benefits

• Remote & In-Person: Flexible working arrangements with a culture of trust and understanding. • Travel: Anticipated travel commitment of up to 25%. • Collaboration: Regular town halls and company meetings for feedback. • Celebrate Often: Teams engage in fun events and celebrations.