Technical Customer Success Manager – Enterprise AI, SaaS Platform

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🕒 5 days ago

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Neuron

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

🏠 Real Estate

🔥 Funding within the last year

💰 $134.3k Grant - Neuron on 2025-09

B2B • Real Estate

Neuron is a building services engineering consultancy that uses proprietary technology to accelerate and improve MEP (mechanical, electrical, plumbing and related) design and coordination for developers and architects across Australia and the UK. They provide early feasibility input, utility connection assessments, MEP engineering reports and design drawings, and aim to de-risk projects, maximise development value, and streamline coordination by delivering fast, data-driven advice (often within days). Their clients are primarily property developers and design teams working on residential, mixed-use, hotel and commercial projects.

📋 Description

• You will lead: • Customer onboarding and implementation of Neuron7 AI solutions • Integration of CRM and service management platforms with Neuron7 products • Data onboarding and enterprise integrations in collaboration with customer and internal engineering teams • AI solution deployment, configuration, testing, and adoption • Customer workshops and technical solution reviews • Definition and measurement of ROI, business outcomes, and adoption KPIs • AI-powered service transformation initiatives for customer service and field service teams • Executive stakeholder management and customer success planning • Contract renewals, expansion opportunities, and cross-functional collaboration with sales teams • Product feedback and enhancement recommendations based on customer requirements • Demonstrations of new AI, Agentic AI, and Resolution Intelligence capabilities

🎯 Requirements

• 5–8 years of experience in Customer Success, Solutions Engineering, Technical Account Management, Professional Services, or Enterprise SaaS implementations • Proven experience working with enterprise SaaS products, preferably in AI, analytics, automation, or service management domains • Strong understanding of AI/ML concepts, LLMs, NLP, Agentic AI, and enterprise AI deployments • Experience working with Field Service, Customer Service, Contact Center, or Service Operations organizations • Experience managing enterprise software implementations and cross-functional programs • Ability to engage both technical and business stakeholders • Strong analytical and data-driven decision-making skills • Experience managing globally distributed teams and customer programs • Bachelor's degree in Technology, Engineering, Computer Science, or Business Management

🏖️ Benefits

• Health insurance • Remote work options • Professional development opportunities