Network Quality Assurance Engineer

🕒 May 4

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Support a large team of network engineers and technical project managers driving a large network technology refresh program for a major global bank. • Work closely with deployment engineers during the replacement of thousands of network devices, focusing on the accuracy of management systems, inventory, and device attributes. • Verify that all required tools, systems, and artifacts such as monitoring systems and CMDB are updated correctly. • Confirm data accuracy, configuration completeness, and alignment with quality standards. • Track open gaps or discrepancies and follow up with owners to ensure timely remediation. • Confirm that corrective actions are completed and documented. • Serve as the primary daytime contact for questions, issues, and clarifications related to tool updates and conversion quality. • Resolve or escalate issues promptly to prevent workflow delays. • Maintain a daily defect log capturing issues, owners, remediation status, and closure timelines. • Perform QA on equipment documentation to ensure equipment is staged properly prior to shipment • Ensure that IPAM and NAC requests are submitted and approved in time for scheduled changes • Monitor JIRA for timely updates • Support change managers in monitoring compliance with Service Now change requests, checking for proper templates and detail • Support Project Managers as needed updating project documentation, workflows, etc.

🎯 Requirements

• 5 years hands-on experience configuring a variety of network devices • Proven work experience supporting network network refresh and OS/configuration remediation • Cisco CCNA or equivalent certifications from Juniper, Fortinet, Palo Alto or Arista. CCNP desired. • Experience with NAC, IPAM, network monitoring, and configuration management systems • Experience with change management, incident management, and CMDB’s such as Service Now • Strong knowledge of Microsoft Office (Excel in particular). JIRA experience preferred • Bachelor's Degree in appropriate field of study or equivalent work experience

🏖️ Benefits

• Continuous training • Competitive benefits