Service Coordinator

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🔒 Cybersecurity

📡 Telecommunications

🏢 Enterprise

Cybersecurity • Telecommunications • Enterprise

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Ensure seamless service delivery across multiple regions by scheduling and overseeing physical security tasks • Collaborate with internal teams, technicians, vendors, and clients to ensure technical jobs are scheduled appropriately, communicated clearly, and executed efficiently • Review service tickets and work orders; assign field technicians based on location, skill set, urgency, and availability • Monitor technician check‑in/check‑out and validate successful job execution • Prepare and distribute scopes of work and site‑specific requirements (credentials, access badges, etc.) • Maintain and adjust field schedules; proactively manage shifting priorities • Act as the first escalation point for service delays and field issues • Respond promptly and professionally to clients, vendors, and internal stakeholders • Track service metrics including SLA compliance, margins, start times, and forecast data • Compile and deliver KPI and operational reports for internal and customer business reviews • Manage ticket data across internal systems and customer portals • Maintain documentation for installation progress, invoice status, and project records • Ensure technician notes are accurate, detailed, and aligned with service standards • Coordinate with facilities teams, subcontractors, and vendors for timely material procurement and delivery • Close work orders and collect required deliverables to support invoicing • Ensure compliance with company procedures and customer requirements for system access and tool usage • Perform additional operational duties as required

🎯 Requirements

• Tertiary qualification in a relevant field • 1–2 years of experience in service coordination or project delivery • Experience supporting business‑to‑business (B2B) clients • Foundational knowledge of IT and network infrastructure • Experience with access control and/or video surveillance systems • Familiarity with facilities management and contractor coordination • Proven ability to manage service coordination or project delivery in fast‑paced environments • Strong multitasking, communication, and problem-solving skills • Detail-oriented with the ability to work with urgency and accuracy • Confident in coordinating vendors, subcontractors, and internal teams • Comfortable working with technical systems, portals, and operational tools

🏖️ Benefits

• Day 1 HMO + 1 free dependent • Health and Wellness Reimbursement Benefits • Sunlife Group Insurance • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differential pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided