Service Delivery Specialist

🕒 October 12

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Serve as the primary contact for clients and vendors regarding service, support, and warranty-related issues. • Provide remote troubleshooting and support for audiovisual and video conferencing systems. • Manage and track service requests through the ticketing system, ensuring timely resolution. • Coordinate technicians, vendors, and repair resources to deliver efficient service outcomes. • Process service orders, purchase orders, warranty claims, RMAs, and related documentation. • Maintain service contracts, records, and equipment documentation. • Assist with inventory management and identify potential sales opportunities. • Deliver exceptional customer service while ensuring compliance with company processes and standards.

🎯 Requirements

• Basic knowledge of AV equipment and video conferencing platforms • Strong computer skills and confidence using technology • Excellent written and verbal communication skills • Strong customer service and interpersonal skills • Perceptive and critical thinker with the ability to troubleshoot and resolve issues • Team-oriented but able to work independently when needed • Able to multitask, prioritize tasks, and work well under pressure • Adaptable and willing to learn new skills and technologies • Professional, reliable, and able to handle confidential information with discretion • Flexible adjust shifts when required • AV, Computer Science, or related certifications are a plus • Strong work ethic and a commitment to delivering excellent service

🏖️ Benefits

• Day 1 HMO + 1 free dependent • Health and Wellness Reimbursement Benefits • Sunlife Group Insurance • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differential pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided • Continuous training • Personal and professional development opportunities

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