Senior Implementation Manager

Job not on LinkedIn

October 23

🍂 Massachusetts – Remote

Although this job is listed in Massachusetts, this company may be open to hiring remote in other states.

💵 $115k - $150k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

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Newfire Global Partners

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B2B • Artificial Intelligence • Fintech

Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.

501 - 1000 employees

Founded 2016

🤝 B2B

🤖 Artificial Intelligence

💳 Fintech

📋 Description

• Customer Onboarding & Setup. Lead customers through the setup and configuration process, ensuring that the solution meets their specific needs and is deployed successfully. • Implementation Support. Assist in the technical aspects of product deployment and project management including troubleshooting and addressing any challenges during the initial setup phase. • Customer Education & Training. Enforce product training sessions to ensure that customers understand how to use the platform effectively. • Proactive Risk Management. Identify and address any challenges that may arise during the onboarding and early usage phases, minimizing any disruptions to the customer's experience. • Collaboration with Cross-Functional Teams. Work closely with Product and Support teams to ensure customer needs are met and any product or service gaps are identified immediately. • Continuous Feedback Loop. Gather customer feedback during implementation and after, relaying insights to improve future onboarding processes or product development.

🎯 Requirements

• Bachelor's degree in business, technology, or a related field. • 7+ years of experience in implementation roles, preferably in a B2B SaaS environment. • Understanding of client needs and a passion for delivering exceptional client experiences. • Excellent written and verbal communication and interpersonal skills. • Proven ability to manage complex projects, prioritize tasks, and meet deadlines. • Understanding of SaaS technology and ability to configure and deploy solutions. • Experience in the healthcare industry, preferably within SaaS

🏖️ Benefits

• medical, dental & vision coverage • health spending accounts • voluntary benefits • leave of absence policies • Employee Assistance Program • 401(k) program with employer contribution • Flexible work schedules and time-off policy • company equipment for all new full-time US-based remote employees