Partner Solution Consultant

🕒 April 29

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Join our team as a Partner Solution Consultant, a critical role within the Customer Advocacy (CA) technical field organization. • Serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners. • Design and execute structured enablement plans for assigned partners, delivering workshops, "train-the-trainer" sessions, and technical coaching to close skill gaps and build technical autonomy. • Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs). • Serve as an "air traffic controller" between internal teams (AEs, SCs, TSMs) and partners to determine the best route to success for every customer opportunity sourced by Partners. • Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems. • Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy. • Oversee partner-led project delivery to ensure high-quality outcomes, guiding partners through proven implementation playbooks. • Serve as a technical escalation point and monitor project health against Customer Satisfaction (CSAT) targets.

🎯 Requirements

• Proven hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies. • Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership. • Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority. • Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers). • Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes. • Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines.

🏖️ Benefits

• Health insurance • Flexible working hours • Professional development opportunities • Remote work options