Partner Solutions Consultant I

🕒 April 29

🇺🇸 United States – Remote

💵 $149k - $186k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Serve as the primary technical arm for the Partner Sales Go-To-Market (GTM) engine, supporting our sales managers and ecosystem partners. • Act as an observability architect and "Swat Team" member for high-value partner-led opportunities, assisting with complex solution design, demonstrations, and Proofs of Value (POVs). • Maintain project-level discipline for all engagements, tracking risks, resource utilization, and status in central systems. • Channel "in the trenches" insights from partners and customers back to internal Product and Practice teams to influence the future roadmap and GTM strategy. • Oversee partner-led project delivery to ensure high-quality outcomes. You will guide partners through proven implementation playbooks, serve as a technical escalation point, and monitor project health against Customer Satisfaction (CSAT) targets.

🎯 Requirements

• 3+ years of hands-on experience in technical consulting, solutions architecture, or senior engineering, with a focus on cloud and application performance technologies. • Deep technical knowledge of Observability concepts (APM, Infrastructure, Log Management) and the ability to articulate technical value to both engineers and leadership. • Exceptional communication and negotiation skills with the ability to manage and influence diverse internal and external stakeholders without direct authority. • Understanding of how to build sustainable technical businesses within a partner network (SIs, MSPs, Resellers). • Ability to manage multiple workstreams with a focus on clear expectations, milestone tracking, and measurable outcomes. • Experience in capacity planning and advising partners on resource needs to support upcoming project pipelines

🏖️ Benefits

• healthcare • dental • vision • parental leave and planning • mental health benefits • 401(k) plan and match • flex time-off • 11 paid holidays • volunteer time off • other competitive benefits designed to improve the lives of our employees