Principal Product Manager – AI Observability

🔥 49 minutes ago

🌲 Oregon – Remote

🌲 Oregon – Remote

💵 $193k - $241k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Own the AI Observability roadmap and the business outcomes leadership tracks (adoption, retention, expansion), plus the parts of the job that aren't purely product: pricing conversations, exec reporting, and cross-functional escalations. • Drive multiple engineering and design teams in parallel toward a coherent product vision, without formal authority over them. • Partner directly with strategic enterprise customers, including their platform and infra teams deciding how to operationalize AI safely, and turn what breaks at their scale into product requirements fast enough to matter. • Build working prototypes yourself using agentic AI workflows, so ideas get pressure-tested before engineering time is committed to them. • Represent AI Observability in executive strategy and prioritization decisions, and make the tradeoff calls when priorities conflict. • Ship to GA, then keep iterating: pricing, packaging, and the next wave of features GA customers ask for once they're live.

🎯 Requirements

• 8+ years of product management experience, including ownership of a product area from early vision through GA and post-GA growth. • Experience operating as a senior individual contributor who drives outcomes across teams without formal management authority. • Demonstrated experience partnering directly with enterprise customers on production AI or LLM systems: tracing, evaluation, governance, cost, or failure modes at scale. • Regular, current use of multiple concurrent AI agents in your own work, run asynchronously and backed by a verification process you trust instead of manual line-by-line review. • Experience representing a product area in executive-level strategy and prioritization discussions. • We're not asking whether you use AI tools. We're asking how far along you are, and we mean it as a hard line, not a preference. This shows up across the whole job, not just code: specs, prototypes, evaluation, research, even parts of go-to-market. Work that used to take a team weeks should now happen in the background while you're on the next thing, and your backlog should show it.

🏖️ Benefits

• healthcare • dental • vision • parental leave and planning • mental health benefits • a 401(k) plan and match • flex time-off • 11 paid holidays • volunteer time-off • other competitive benefits designed to improve the lives of our employees