Renewals Representative

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Own the Renewal Lifecycle: Negotiating and finalising renewals by interacting with customer decision-makers and end-users, building positive relationships with the customer and internal teams. • Drive Account Growth: Focus on client retention and revenue expansion within your assigned book of business. • Cross-Functional Collaboration: Work closely with sales and customer success teams to identify opportunities for renewal and expansion within our existing customer base. • Support Strategic Initiatives: Collaborate with cross-functional teams to develop and implement customer retention and expansion initiatives. • Optimize the Customer Journey: Analyze renewal data and customer feedback to identify areas for improvement in the renewal process and customer experience.

🎯 Requirements

• 7+ years experience in sales, renewing contracts or customer success • Demonstrated success in driving the renewals process, with a proven track record of achieving high renewal rates and revenue retention • Strong understanding of the underlying drivers of business success across industry sectors • Excellent communication and relationship-building skills, with the ability to work effectively with both internal and external stakeholders • Proven ability to work collaboratively with cross-functional teams to achieve shared goals • Strong verbal and written communication skills • Strong analytical skills and experience working with data to inform strategy and decision-making

🏖️ Benefits

• Fostering a diverse, welcoming and inclusive environment • Flexible workforce model allowing fully office-based, fully remote, or hybrid work