Technical Support Engineer

🔥 8 minutes ago

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Collaborate across teams to assist in solving complex technical customer problems across our product suite. • Strong analytical and technical troubleshooting skills. • Impeccable customer service skills and display genuine empathy towards customers. • Work closely with our software engineering teams to resolve advanced customer issues. • Support New Relic customers by resolving various installation, configuration, and data exploration requests. • Be an advocate for our customers to our Product Organization by providing feedback on feature requests and bugs that improve the customer experience of the New Relic platform. • Advance your skills through additional training and exposure to other features and capabilities of our Products.

🎯 Requirements

• Has a track record of providing superior end-user software support via email, phone, and social media. • Love delighting customers, even those who are having a tough day! • Experience building, maintaining, and/or monitoring servers in an enterprise environment. • A good understanding of Linux-based web hosting and Linux environments (services, permissions, and file manipulation). • Knowledgeable about AWS and containerisation technologies such as Docker and Kubernetes. • Has experience with web technologies and cloud infrastructures: Web Servers (Windows or Linux), OS Distributions, network and systems troubleshooting tools, web development platforms, cloud hosting services like AWS, Azure, Google, etc. • Has working knowledge of container management software such as Docker, Kubernetes, OpenShift, etc. • Understands the concept and use of automation/configuration management using tools like Ansible, Chef, Puppet or an equivalent. • Additional background in front-end web development and know your way around JavaScript and WebDriver would be a plus. • Collaborates easily across teams or disciplines to solve problems.

🏖️ Benefits

• Fostering a diverse, welcoming and inclusive environment is important to us. • We work hard to make everyone feel comfortable bringing their best, most authentic selves to work every day. • We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reach us.