Customer Service – Email Support, Beauty & Cosmetics

Job not on LinkedIn

🔥 13 hours ago

🇹🇷 Turkey – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newstel Worldwide

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Handle customer inquiries in a friendly and professional manner • Assist with questions regarding delivery status and existing orders • Process address changes and cancellation requests in accordance with established procedures • Review and update customer and order data • Carefully document all activities in the customer service system • Escalate more complex issues to the appropriate internal contacts • Work closely with the team and communicate regularly through internal tools • Comply with internal quality standards and response time requirements • Handle customer inquiries quickly, reliably, and to a high standard

🎯 Requirements

• Excellent German language skills, both written and spoken (C2 level) • At least 1 year of customer service experience preferred, ideally in e-commerce • Experience handling orders, delivery inquiries, and cancellations is an advantage • Confident using digital tools and CRM/ticketing systems • Experience with Gorgias or Shopify is a plus, but not required • Strong written communication skills and a customer-focused communication style • Willingness to work weekends as well • Own laptop/computer, ideally with a second monitor • Stable internet connection • Quiet home office workspace • Residence in Turkey

🏖️ Benefits

• 100% remote work from Turkey • Flexible part-time shifts, including weekend coverage • Clearly defined responsibilities with structured onboarding • An international and supportive team • Opportunity to gain valuable experience in e-commerce customer service • Open company culture with short communication lines • Online onboarding and training • BYOD: own laptop/computer, ideally with a second monitor, stable internet connection, and a quiet home office workspace