CRM Analyst

🔥 6 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Newterra

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤝 B2B

🏭 Manufacturing

🔧 Hardware

💰 Private equity on 2020-02

B2B • Manufacturing • Hardware

Newterra is a company that designs, engineers, manufactures and services water and wastewater treatment systems and environmental remediation solutions. It provides modular and packaged plants and technologies — including activated sludge systems, membrane bioreactor plants, reverse osmosis, ion exchange, filtration, vapor/liquid phase adsorbers and remediation systems — and supports municipal, government, industrial, commercial and development markets. Newterra offers lifecycle services such as modernizations, startup and commissioning, technical support, parts and consumables, rentals, PFAS pilot solutions, and digital/operations support. The company is also becoming part of Grundfos, expanding its portfolio within a global water-technology organization.

📋 Description

• Manage and optimize the CRM system to enhance customer engagement, increase sales, and improve overall business performance. • Analyze customer data and behavior to identify trends, patterns, and opportunities for improving customer engagement and sales. • Generate reports, dashboards, and visualizations to communicate key metrics and insights to stakeholders. • Collaborate with marketing and sales teams to define customer segments and develop targeted marketing campaigns. • Identify gaps and inefficiencies in existing CRM processes and propose solutions for optimization. • Provide training and support to CRM users, ensuring they understand system functionalities and leverage them effectively.

🎯 Requirements

• Bachelor's degree in business, marketing, or a related field (or equivalent experience). • Proven experience as a CRM Analyst or in a similar analytical role. • Strong proficiency in CRM software (e.g., Salesforce, Microsoft Dynamics) and related tools. • Proficiency in data analysis, reporting, and visualization using tools like Excel, Power BI, or Tableau. • Excellent analytical skills with the ability to interpret complex data and derive actionable insights. • Solid understanding of customer lifecycle management and marketing principles. • Strong attention to detail and the ability to handle and manipulate large datasets. • Excellent communication and collaboration skills to work effectively with cross-functional teams. • Experience in the water filtration or environmental industry is a plus.

🏖️ Benefits

• Medical • Dental • Vision • HSA • Life Insurance • AD&D • STD • LTD • 401(k) Employer Match • Paid Holidays • Paid Vacation • Sick Time