Technical Support Engineer

Job not on LinkedIn

🔥 1 minute ago

🌐 Poland, Romania – Remote

🇵🇱 Poland – Remote 🇷🇴 Romania – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newxel

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Newxel is a global IT staffing and engineering services provider that sets up and supports dedicated and distributed software development teams and turnkey R&D centers for clients worldwide. They offer IT recruitment, staff augmentation, offshore development centers, and full legal/financial and operational support to quickly scale engineering teams across 10+ countries. Newxel focuses on delivering developers and specialists in areas like web and mobile development, AI/ML, big data, game development, QA, embedded software, cybersecurity and blockchain, emphasizing fast time-to-hire, high retention, and long-term B2B partnerships.

📋 Description

• Own and manage customer support cases from initial investigation through resolution • Keep customers updated, manage expectations, and ensure timely follow-up • Investigate and troubleshoot complex technical issues • Analyze system behaviour and diagnostic information • Reproduce reported issues where possible and identify potential root causes • Assess the severity and business impact of technical issues • Collaborate with Customer Success, Engineering, QA, System, and DevOps teams to investigate, escalate, and resolve customer issues • Maintain accurate case documentation, including investigation findings, troubleshooting steps, technical details, and resolution information • Manage and prioritize multiple support cases based on technical severity and business impact

🎯 Requirements

• 2+ years of experience in a technical support role, preferably in a customer-facing environment • Experience working with Windows and Linux environments, including file system navigation and basic system operations • Experience working with SQL and SQL-based databases • Experience analyzing application and system logs as part of technical troubleshooting and issue investigation • Experience working with Jira • Experience supporting systems deployed in both on-premises and cloud environments • Ability to investigate and troubleshoot complex technical issues independently, including identifying potential root causes • Experience communicating directly with customers and collaborating with technical and non-technical teams • Fluent written and spoken English • Experience working with PostgreSQL is a plus • Familiarity with Kubernetes, Cloudera, Impala, and the Elastic Stack is a plus • Additional languages, particularly German or French, are a plus

🏖️ Benefits

• Remote work arrangement

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