Client Account Manager

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

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NEXGEN Asset Management

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2006

🏢 Enterprise

🏭 Manufacturing

Enterprise • Manufacturing • Public Works

NEXGEN Asset Management is a pioneering provider of asset management intelligence tailored for utilities, public works, and other municipal leaders. Specializing in lifecycle planning and risk mitigation, NEXGEN's innovative technology provides actionable insights that enhance decision-making and operational efficiency. Their platform allows clients to track, manage, and optimize critical assets while ensuring compliance and security, all in real-time. NEXGEN is committed to transforming how organizations manage their assets through data-driven strategies that maximize efficiency and minimize risks.

📋 Description

• Build and maintain strong relationships with key client accounts specific to an industry or region, ensuring they are driving towards success and getting the most out of our software. • Serve as the primary point of contact for assigned clients, building strong, lasting relationships. • Proactively monitor client engagement and usage, identifying opportunities for clients to derive more value from NEXGEN’s software. • Assist clients with technical aspects of our SaaS software, including setup, configuration, and troubleshooting. • Serve as a technical guide to help clients adopt NEXGEN features. • Track and monitor client account performance and KPIs. • Collaborate with clients to develop and implement strategic account plans, quarterly business reviews, etc.

🎯 Requirements

• 1-5 years of experience in client support or account management roles, preferably with SaaS software. • Strong technical aptitude with the ability to understand, explain, and demo complex workflows and software features. • Excellent verbal and written communication skills. • Strong analytical and problem-solving abilities. • Previous experience supporting SaaS software is highly desirable. • Strong ability to collaborate with internal teams and serve as the client’s primary point of contact. • A passion for helping clients and ensuring their success. • Ability to work collaboratively with cross-functional teams. • Comfortable in a fast-paced, dynamic environment. • Attention to detail and a commitment to delivering high-quality work.

🏖️ Benefits

• Growth Opportunities: Significant potential for professional development and career advancement. • Dynamic Work Environment: Collaborate with a dedicated team focused on innovation and excellence. • Impactful Role: Play a key role in ensuring client satisfaction and success with our cutting-edge software solutions. • Flexible work environment. • Competitive salaries and room for growth. • Excellent benefits.