Senior ServiceNow SAM Developer

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🕒 April 21

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CACI International Inc

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🔒 Cybersecurity

Defense • IT • Cybersecurity

CACI International Inc is a diversified company that provides a wide range of services and solutions primarily to the U. S. government and commercial sectors. CACI specializes in offering security services, IT solutions, and intelligence support, helping clients enhance their cyber capabilities and secure their networks. The company is recognized for its innovative workforce and the technology it provides to clients in enterprise and mission-critical environments. CACI is committed to diversity and inclusion, offering an array of career opportunities for both new graduates and experienced professionals, including veterans.

📋 Description

• Design, develop, configure, and customize the ServiceNow SAM Pro module, including Software Models, Entitlements, Discovery Models, Software Installations, Contracts, and License Positions • Implement and maintain Publisher Packs (e.g., Microsoft, Oracle, Adobe, IBM, VMWare, Salesforce) within SAM Pro • Develop and enhance SAM Pro workflows, business rules, client scripts, script includes, UI policies, and data policies • Configure and optimize Discovery Sources (e.g., MECM, AD, Tanium, ServiceNow Discovery) to feed accurate software installation data into SAM Pro • Develop custom integrations between SAM Pro and other systems (e.g., Procurement, HR, CMDB, Finance, external discovery tools) using REST/SOAP APIs, IntegrationHub, and other integration methods • Create and maintain advanced reports, dashboards, and performance analytics within SAM Pro to provide actionable insights into software consumption and compliance • Drive the normalization and reconciliation processes within SAM Pro to ensure accurate software identification and license compliance • Identify opportunities for software harvesting, optimization, and cost avoidance/savings through effective use of SAM Pro features (e.g., downgrade rights, unallocated licenses) • Support the implementation of process, data and controls necessary for the platform to become an Accountable Property System of Record (APSR) • Assist in defining and utilizing SAM administration and configuration policies and procedures within the ServiceNow platform • Perform regular health checks, performance tuning, and troubleshooting of the SAM Pro module • Support ServiceNow platform upgrades and ensure SAM Pro functionality is maintained including operability of customizations and configurations • Collaborate with IT Operations, Infrastructure, and Security teams to ensure data integrity and system stability • Provide expert-level support and guidance to SAM analysts and other stakeholders • Create and maintain comprehensive technical documentation, including design specifications, configuration guides, and process flows • Work closely with IT Asset Managers, Procurement, Finance, and other IT teams to gather requirements, convert business needs into technical solutions, and ensure alignment with organizational goals • Participate in peer code reviews and contribute to overall development best practices • Provide training and knowledge transfer to end-users and junior team members.

🎯 Requirements

• 12+ Years of relevant experience (Bachelor’s Degree in relevant field may be substituted for 5 years of relevant experience) • 5+ years of hands-on experience as a ServiceNow Developer/Engineer • 3+ years of dedicated experience implementing, configuring, and optimizing ServiceNow Software Asset Management (SAM) Pro • Proven experience with SAM Pro features including normalization, reconciliation, license positions, publisher packs, software models, and entitlements • Strong proficiency in JavaScript, REST/SOAP APIs, and other ServiceNow scripting languages/frameworks • Deep understanding of the ServiceNow platform architecture, including CMDB, ITSM, ITOM modules, and their interdependencies with SAM • Experience with ServiceNow integrations (e.g., Integration Hub, custom integrations) • Familiarity with various software licensing models (e.g., per-user, per-device, per-core, server/CAL, PVU, socket) • Experience with discovery tools (e.g. MECM, AD, ServiceNow Discovery) and integrating their data into ServiceNow • Excellent analytical, problem-solving, and critical thinking skills • Strong communication (written and verbal) and interpersonal skills, with the ability to explain complex technical concepts to non-technical stakeholders • Ability to work independently and as part of a team in a fast-paced, dynamic environment • High attention to detail and commitment to quality.

🏖️ Benefits

• healthcare • wellness • financial • retirement • family support • continuing education • time off benefits